Product Operations Specialist | Bill Pay

About the role

This role focuses on enhancing the Bill Pay product by systematically gathering and analyzing customer feedback from various channels, including customer experience, sales, and direct customer interactions. The specialist will prioritize this feedback to identify key areas for improvement and translate it into actionable product requirements and specifications, working closely with Product, Engineering, and Design teams.

A core responsibility involves managing the launch operations for new Bill Pay features, guiding them from initial development through to general availability. The specialist will also directly implement product improvements, such as user experience fixes, utilizing AI tools to address customer pain points and build a dedicated backlog for friction reduction, distinct from the engineering backlog.

Success in this position means building scalable operating systems for various functions, including release readiness, internal team enablement, supportability, and issue escalation within Bill Pay workflows. This involves using data to assess opportunities, analyze adoption trends, and evaluate payment flow performance, ultimately shaping how companies manage significant financial transactions.

The annual salary for this position ranges from $120,000 to $180,000 USD.

Skills that matter here

• B2B SaaS: Experience in this sector is preferred, indicating an understanding of business-to-business software environments.
• payments: Experience with payment systems is preferred, given the focus on a Bill Pay product.
• accounts payable: Experience with accounts payable processes is preferred, directly aligning with the Bill Pay domain.
• fintech workflows: Familiarity with financial technology workflows is preferred, indicating an understanding of the operational aspects of fintech products.
• financial operations: Experience in financial operations is preferred, suggesting knowledge of how finance teams function and their needs.
• AI tools: Proficiency in using AI tools is required to automate processes and directly implement product improvements.

Who this role suits

• You have at least 3 years of experience in product operations, product management, or a customer-facing analytical role.
• You are adept at using data to identify opportunities, analyze trends, and measure the impact of changes.
• You can translate qualitative feedback into clear requirements and operational processes.
• You are comfortable navigating complex, ambiguous technical spaces and can bring clarity to multiple stakeholders.

From the employer

What You'll Do

• Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
• Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
• Own launch operations for new Bill Pay features as they move from Alpha to GA
• Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
• Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows

What You Need

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
• Ability to translate qualitative feedback into crisp requirements and operational processes
• Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
• Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements

Benefits Available to All Full-Time Ramp Employees (Global)

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay