Product Operations Specialist | Bill Pay

About the role

As a Product Operations Specialist at Ramp, you will enhance Bill Pay workflows by capturing and analyzing customer feedback. You will collaborate closely with Product, Engineering, and Design teams to translate this feedback into actionable product requirements.

Your primary responsibilities include managing the voice-of-customer loop for Bill Pay, launching new features, and using AI tools to improve processes. This role requires a strong problem-solving mindset and the ability to navigate complex environments while driving clarity across stakeholders.

The salary range for this position is between $120,000 and $180,000, reflecting the role's responsibilities and required expertise.

Skills that matter here

• B2B SaaS: Experience in B2B SaaS is essential for supporting product operations.
• payments: Knowledge of payments is preferred to enhance the Bill Pay product.
• accounts payable: Understanding accounts payable processes will aid in operational efficiency.
• fintech workflows: Familiarity with fintech workflows is important for product management.
• financial operations: Experience in financial operations will contribute to effective process improvements.
• AI tools: Proficiency with AI tools will be used to automate processes and enhance product features.

Who this role suits

• A person who thrives in ambiguous and complex environments.
• Someone who is proactive and has a strong bias towards shipping improvements quickly.
• An individual with excellent problem-solving and communication skills.
• A candidate who enjoys working collaboratively across teams and values customer feedback.

From the employer

What You'll Do

• Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
• Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
• Own launch operations for new Bill Pay features as they move from Alpha to GA
• Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
• Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows

What You Need

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
• Ability to translate qualitative feedback into crisp requirements and operational processes
• Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
• Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements

Benefits Available to All Full-Time Ramp Employees (Global)

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay