Program Manager

About the role

In this role, you will oversee a portfolio of Tier 1 customer engagements, ensuring effective communication and execution from kickoff to go-live. You will be responsible for building detailed project plans and managing multiple high-touch engagements while coordinating with various internal teams.

Success in this position involves building trusted relationships with stakeholders, producing clear executive reporting, and maintaining a proactive approach to risk and issue management. You will need to navigate complex environments and ensure that all engagements are delivered on time and within scope.

The salary range for this position is competitive and reflects the responsibilities involved.

Who this role suits

• A candidate with over six years of program or project management experience, ideally in financial services.
• Someone who communicates effectively with senior stakeholders and can present polished reports.
• An organized and calm individual who can manage multiple high-stakes engagements under pressure.
• A detail-oriented operator who can structure complex projects into clear plans.

From the employer

• Own program management for a portfolio of Tier 1 customer engagements from kickoff through go-live and into steady state, acting as the primary point of accountability for structure, timeline, and execution — continuously improving the playbooks, templates, and best practices that raise the bar across the team.
• Build and maintain detailed project plans, tracking scope, milestones, dependencies, RAID logs, and owners; proactively drive execution, unblock work, and escalate appropriately when engagement health is at risk.
• Serve as the primary program-level point of contact for customers, building trusted relationships with stakeholders up to and including executive sponsors.
• Design and run a consistent cadence of engagement communication: status updates, steering committee meetings, executive business reviews, and ad hoc escalations.
• Produce clear, executive-ready reporting for both internal leadership and customer executives, translating technical and operational detail into business-relevant narratives.
• Coordinate cross-functionally with Sales, Account Management, Solutions Architecture, Product, Engineering, Support, Operations, and Legal/Compliance — managing multiple concurrent high-touch engagements while prioritizing effectively across competing timelines and stakeholder needs.
• Own internal reporting on portfolio health, surfacing patterns, risks, and resourcing needs to leadership.

• 6+ years of program or project management experience, with a track record of managing large, complex, external-facing engagements (ideally with enterprise, institutional, or financial services customers).
• Exceptional executive communication skills, written and verbal; comfortable presenting to senior stakeholders, including C-level executives, and producing polished reporting such as status decks, executive summaries, and steering committee materials.
• Proven ability to build and drive detailed project plans and hold cross-functional teams accountable to them, without formal authority over those teams.
• Strong track record of structuring ambiguous, complex engagements into clear plans, workstreams, and reporting cadences.
• Strong risk and issue management discipline combined with comfort operating in fast-moving environments: able to spot problems early, drive resolution, and know when to escalate, all while managing multiple high-stakes engagements concurrently.
• A calm, organized, detail-oriented operator who instills confidence in both customers and internal teams under pressure.
• Based in the US (East Coast), with flexibility to work customer hours across time zones and travel as needed for key milestones and executive meetings.

• The base salary range for this position is $110,000 - $140,000 USD annually.
• The final offer will be determined based on factors including your experience, skills, qualifications, geographic location, and internal equity considerations.
• In addition to base salary, this role includes equity compensation and a comprehensive benefits package.
• We offer competitive health cover, 401k, flexible paid time off, and other perks designed to support your wellbeing and professional growth.
• This position is remote and open to candidates located anywhere in the United States, with a preference for those on the East Coast.