Role in brief
Cash App seeks a Regulatory Program Manager to integrate AI and automation into its regulatory compliance framework. This role involves identifying automation opportunities, developing an AI roadmap, and optimizing tools within the Settlements and Supervision Operating Model. Candidates with strong program management skills, experience in AI/automation, and a background in regulated industries should consider applying.
About the role
This role focuses on enhancing Cash App's regulatory execution through the strategic implementation of AI and automation. The individual will champion the adoption of these technologies within the Settlements and Supervision Operating Model (SSOM) Core Team, which is responsible for managing critical regulatory commitments. Success in this position means proactively identifying high-impact automation opportunities and translating technical capabilities into practical regulatory program realities.
The Regulatory Program Manager will own the AI and automation roadmap, partnering with leadership and BizOps to prioritize and deliver initiatives. This involves overseeing the continuous improvement of program management tools and developing scalable frameworks like playbooks and templates. Key performance indicators for AI and automation initiatives will be defined and tracked to measure impact.
The position requires close collaboration with various teams, including Data Science, Engineering, and Compliance Analytics, as well as external consultants. The ideal candidate will stay informed about emerging AI platforms and automation technologies, demonstrating a willingness to take a hands-on approach when needed to support the SSOM's objectives.
The salary for this full-time remote position is 152,200 USD, based on location and experience.
Skills that matter here
- AI: This role involves championing and integrating AI tools to enhance regulatory execution and build an AI-powered roadmap.
- automation: The position requires identifying and building automation opportunities within workflows and developing automation blueprints.
- program management: The individual will manage the AI and automation roadmap, oversee tool optimization, and track program data.
- regulatory operations: Experience in regulatory operations is a requirement, as the role focuses on improving regulatory execution within a complex environment.
- process improvement: The role involves mapping workflows to identify automation opportunities and developing reusable frameworks and templates.
- cross-functional collaboration: This position demands working closely with Data Science, Engineering, Compliance Analytics, and external consultants.
Who this role suits
- A candidate with at least 8 years of experience in program management or regulatory operations.
- Someone who has led change management initiatives and can influence others without direct authority.
- An individual with strong analytical skills, capable of tracking program data and remediation metrics.
- A professional familiar with regulated industries like fintech or financial services, particularly with AML/BSA or CFPB supervision.
From the employer
- Champion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team.
- Identify & Build Automation Opportunities: Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities.
- Own the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritize, and deliver a rolling roadmap of AI-powered initiatives.
- Drive Tool Optimization: Oversee the adoption and continuous improvement of program management tooling.
- Translate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality.
- Build Scalable Frameworks: Develop reusable playbooks, automation blueprints, and AI-assisted templates.
- Measure What Matters: Define and track KPIs for AI and automation initiatives.
- Cross-Functional Collaboration: Work closely with Data Science, Engineering, Compliance Analytics, and external consultants.
- Stay Ahead of the Curve: Continuously evaluate emerging AI platforms, agentic tools, and automation technologies.
- Roll Up Your Sleeves When It Counts: Step in as a hands-on generalist when the situation demands it.
- 8+ years of experience in program management, BizOps, regulatory operations, or a related field.
- Experience with AI and automation tools.
- Experience leading change management and enablement initiatives.
- Strong analytical skills with program tracking data and remediation metrics.
- Excellent emotional intelligence and ability to influence without authority.
- Experience in regulated industries such as fintech or financial services is a strong advantage.
- Familiarity with AML/BSA, CFPB supervision, or consent order management is highly desirable.
- Competitive salary based on location and experience.
- Market-based pay approach with potential future modifications.
- Opportunity to work in a dynamic and innovative environment.
Questions about this role
What is the remote work policy for this role?
This is a fully remote position, with no specific location restrictions mentioned in the job description.
What level of seniority is expected for this position?
This role is designated for a middle-seniority professional, requiring at least 8 years of relevant experience.
How can I apply for this job?
The job posting can be found on Block's careers website at https://block.xyz/careers/jobs/5195991008.