Role in brief
BTSE is a fintech and blockchain company looking for a Technology Operations Engineer. This role focuses on monitoring and optimizing technology systems. Candidates with IT operations experience and strong problem-solving skills should consider applying.
About the role
In the role of Technology Operations Engineer, you will be responsible for ensuring the reliability and stability of BTSE's technology systems. This includes monitoring system performance, troubleshooting incidents, and coordinating responses to any issues that arise. You will work closely with other technology teams to enhance service desk operations and incident management processes.
BTSE is a prominent player in the fintech and blockchain space, providing advanced tools for both retail and institutional clients. The company values innovation and performance, and as part of this role, you will contribute to maintaining high standards of service and operational excellence. Success in this position involves proactive monitoring and effective collaboration with various teams.
The salary range for this position is between $90,000 and $150,000.
Skills that matter here
- problem-solving: This role requires strong problem-solving abilities to troubleshoot and resolve technology issues.
- communication: Effective communication skills are essential for collaborating with team members and providing support.
Who this role suits
- A candidate with 1-5 years of experience in IT technology operations.
- Someone who can communicate effectively in both English and Mandarin.
- An individual who thrives in dynamic environments and enjoys collaborating with diverse teams.
- A motivated professional who is proactive in identifying and resolving issues.
From the employer
- Monitor the performance of technology systems to detect issues proactively.
- Execute incident detection protocols to identify potential service disruptions.
- Coordinate incident response efforts to address and resolve reported issues promptly.
- Implement recovery procedures to restore normal operations following an incident.
- Collaborate with all Technology teams to improve service desk operations and incident management processes.
- Maintain detailed records of incidents, including status updates and resolution steps.
- Contribute to the development of knowledge bases and FAQs for Technology support.
- Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.
- Diploma in Computer Science, Information Technology, or related field.
- 1-5 years of professional experience in IT Technology operations and support.
- Proficiency in problem-solving and troubleshooting. Excellent analytical and critical thinking abilities.
- Proficient in both English & Mandarin.
- Effective communication and collaboration skills.
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What are the requirements for this role?
Candidates should have a diploma in Computer Science or a related field, along with 1-5 years of experience in IT operations.