Risk Operations Agent, EMEA (12-months Contract)

Remote $98k–$162k 27 days ago full-time quality 7.4/10

Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate account restriction or dismissal decisions are made for each case reviewed (60%).
Contact account holders to verify account activity, investigate potential concerns, and mitigate potential losses (10%).
Continuously monitor cases and reports to identify emerging trends, patterns, and risks, and communicate relevant findings to management (10%).
Monitor account activity to detect unusual or suspicious behavior and take timely action to prevent fraudulent or unauthorized transactions (20%).

Minimum 3–5 years of experience in high-risk, rule-based, or process-driven environments, preferably within financial services, fraud prevention, risk management, or compliance functions.
Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks through transaction and account activity analysis.
Proven experience conducting KYC/KYB reviews, enhanced due diligence, and transaction investigations.
Excellent written communication skills, with the ability to produce clear, concise, and well-supported case documentation and decision rationales.
Ability to exercise sound judgment and make risk-based decisions in complex or ambiguous situations with minimal supervision.
Demonstrated track record of maintaining high levels of accuracy, consistency, and attention to detail while managing competing priorities in a fast-paced environment.
Working knowledge of AML regulations, financial crime controls, and transaction monitoring best practices.
Flexible and willing to support weekend coverage as part of a team operating on a 7-day schedule.

Shape the future with the world’s leading blockchain ecosystem.
Collaborate with world-class talent in a user-centric global organization with a flat structure.
Tackle unique, fast-paced projects with autonomy in an innovative environment.
Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
Competitive salary and company benefits.
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

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