Role in brief
Binance is hiring a remote Risk Operations Agent for a 12-month contract to secure user accounts and prevent fraud within its global cryptocurrency exchange. This role involves reviewing account legitimacy, investigating suspicious activities, and communicating risk trends. Professionals with 3-5 years of experience in financial risk management, fraud prevention, or compliance, who can work autonomously and handle a fast-paced environment, should apply.
About the role
This role focuses on maintaining the security and integrity of user accounts within a major cryptocurrency exchange. The agent will spend a significant portion of their time evaluating account queues to determine legitimacy, assess risks, and make decisions on account restrictions or dismissals. This involves a detailed review process to protect the platform and its users from potential threats.
A key part of the work involves direct engagement with account holders to verify activities and investigate concerns, aiming to mitigate potential losses. The agent is also responsible for continuous monitoring of cases and reports to spot emerging risk trends and patterns, communicating these findings to management. Additionally, the role requires vigilance in monitoring account activity to detect and act on unusual behavior, preventing fraudulent transactions.
Success in this position means consistently applying strong analytical and investigative skills to identify risks, patterns, and anomalies. The ideal candidate will have proven experience in KYC/KYB reviews and transaction investigations, demonstrating the ability to make sound, risk-based decisions under minimal supervision. Accuracy, attention to detail, and effective communication of findings are crucial in this fast-paced, process-driven environment.
The annual salary for this contract role ranges from $98,000 to $162,000.
Skills that matter here
- analytical and investigative skills: These skills are crucial for identifying patterns, anomalies, and potential risks by analyzing transaction and account activity.
- KYC/KYB reviews: The role requires proven experience in conducting these reviews, along with enhanced due diligence and transaction investigations.
- written communication skills: Excellent written communication is needed to produce clear, concise, and well-supported case documentation and decision rationales.
- AML regulations: Working knowledge of AML regulations, financial crime controls, and transaction monitoring best practices is expected.
Who this role suits
- Someone with 3-5 years of experience in high-risk, rule-based, or process-driven environments, particularly in financial services, fraud prevention, or compliance.
- A person who can exercise sound judgment and make risk-based decisions independently in complex or ambiguous situations.
- An individual who thrives in a fast-paced environment, maintaining high accuracy and attention to detail while managing multiple priorities.
- A candidate willing to support weekend coverage as part of a team operating on a 7-day schedule.
From the employer
- Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate account restriction or dismissal decisions are made for each case reviewed (60%).
- Contact account holders to verify account activity, investigate potential concerns, and mitigate potential losses (10%).
- Continuously monitor cases and reports to identify emerging trends, patterns, and risks, and communicate relevant findings to management (10%).
- Monitor account activity to detect unusual or suspicious behavior and take timely action to prevent fraudulent or unauthorized transactions (20%).
- Minimum 3–5 years of experience in high-risk, rule-based, or process-driven environments, preferably within financial services, fraud prevention, risk management, or compliance functions.
- Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks through transaction and account activity analysis.
- Proven experience conducting KYC/KYB reviews, enhanced due diligence, and transaction investigations.
- Excellent written communication skills, with the ability to produce clear, concise, and well-supported case documentation and decision rationales.
- Ability to exercise sound judgment and make risk-based decisions in complex or ambiguous situations with minimal supervision.
- Demonstrated track record of maintaining high levels of accuracy, consistency, and attention to detail while managing competing priorities in a fast-paced environment.
- Working knowledge of AML regulations, financial crime controls, and transaction monitoring best practices.
- Flexible and willing to support weekend coverage as part of a team operating on a 7-day schedule.
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
Questions about this role
What is the remote work policy for this role?
This is a remote position, though the specific arrangement may vary depending on the business team's work nature.
What level of experience is required for this position?
Candidates should have a minimum of 3–5 years of experience, preferably in financial services, fraud prevention, risk management, or compliance.
What are the core responsibilities of this Risk Operations Agent role?
The core responsibilities include reviewing account queues to assess legitimacy and risk, contacting account holders for verification, monitoring cases for trends, and detecting unusual account activity to prevent fraud.