Sales Development Representative: (Including Weekend Coverage)

About the role

This Sales Development Representative role focuses on the initial stages of the sales process. Responsibilities include contacting potential clients, responding to inquiries, and determining if they are a good fit for Crimson Education's services. A key part of the job is maintaining accurate records within Salesforce, ensuring that all lead interactions and progress through the sales pipeline are meticulously documented.

The role also involves scheduling meetings between qualified leads and the company's Academic Advisors. Success in this position means consistently moving leads forward in the sales process and fostering positive relationships with potential customers. The company emphasizes continuous improvement in sales techniques and industry knowledge, supporting professional growth.

Crimson Education is a global firm specializing in college admissions consulting, particularly for top-tier universities. The company highlights its use of former admissions officers and academic experts to guide students. This role is part of a larger team that supports students aiming for competitive university placements, operating in a fast-paced environment backed by significant venture capital funding.

The annual salary for this position ranges from $57,500 to $97,750.

Skills that matter here

• Salesforce: This role requires diligent and accurate entry and management of customer data within Salesforce, tracking lead movements through the sales pipeline.
• Customer Service: Experience in customer service is essential for establishing and maintaining positive and professional interactions with potential clients.
• Communication: Excellent communication skills, both spoken and written English, are necessary for effectively engaging with leads and scheduling meetings.
• Organization: Strong organizational skills are needed to manage multiple leads, track their progress, and ensure all data is accurately recorded.

Who this role suits

• A person who thrives on engaging with new people and building initial relationships.
• Someone who is meticulous about data entry and enjoys tracking progress in a CRM system.
• An individual who is comfortable working weekends as part of their schedule.
• A candidate who is self-motivated and adept at managing their own time in a flexible, remote setting.

From the employer

What are the main responsibilities for this role?

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Schedule meetings for the leads to meet with Crimson’s Academic Advisors
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
• Continuously improving sales techniques, processes and enhancing industry knowledge

What skills and experience are required?

• Proficient in English - Spoken/Written
• Experience in Customer Service, Customer Success
• Experience in US college admissions will be preferred but not required
• Excellent communication skills
• Excellent organisation skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in the Education or professional services sector and using CRM (Salesforce) and multiple systems and platforms

Why work for Crimson?

• Flexible working environment, you will be empowered to structure how you work
• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
• $1,000 training budget per year
• Psychologist on staff
• Impressive fireside chats and workshops to help the team continuously level up
• Radical Candour is a feedback approach we live by
• We’re a global player with 30 markets (and growing) across the globe!