Sales Development Representative: (Including Weekend Coverage)

About the role

This Sales Development Representative role focuses on the initial stages of the sales process, primarily qualifying leads for Crimson Education's college admissions services. The core work involves engaging with potential clients through calls and inquiries, meticulously documenting interactions in Salesforce, and moving qualified leads forward in the sales pipeline by scheduling meetings with academic advisors. Success in this position means maintaining accurate records and effectively preparing leads for the next step.

The role requires maintaining positive customer interactions and continuously refining sales techniques. Candidates should be prepared to manage their time effectively and handle inquiries with professionalism and empathy. The company emphasizes a flexible working environment and provides opportunities for professional development, including a training budget and internal growth paths.

Crimson Education is a global firm specializing in helping students gain admission to top universities. The company highlights its use of former admissions officers and data-driven strategies. This role supports their mission by ensuring a steady flow of qualified leads, contributing to the firm's growth and its ability to connect ambitious students with expert guidance.

The salary for this position ranges from $57,500 to $97,750 annually.

Skills that matter here

• Salesforce: This role requires diligent and accurate entry and management of customer data within Salesforce, tracking leads through the sales pipeline.
• Customer Service: Experience in customer service or customer success is necessary for establishing and maintaining positive customer interactions and relationships.
• Communication: Excellent communication skills are essential for making calls, responding to inquiries, and maintaining professional interactions with leads.
• Organization: Strong organizational skills are needed to manage lead data, track movements in the sales pipeline, and schedule meetings efficiently.

Who this role suits

• A person who thrives on engaging with new people and can quickly assess their needs.
• Someone who is meticulous about data entry and maintaining accurate records in a CRM system.
• An individual who is comfortable working autonomously in a remote setting, including weekend coverage.
• A candidate who is eager to learn and continuously improve their sales and customer interaction techniques.

From the employer

What are the main responsibilities for this role?

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Schedule meetings for the leads to meet with Crimson’s Academic Advisors
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
• Continuously improving sales techniques, processes and enhancing industry knowledge

What skills and experience are required?

• Proficient in English - Spoken/Written
• Experience in Customer Service, Customer Success
• Experience in US college admissions will be preferred but not required
• Excellent communication skills
• Excellent organisation skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in the Education or professional services sector and using CRM (Salesforce) and multiple systems and platforms

Why work for Crimson?

• Flexible working environment, you will be empowered to structure how you work
• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
• $1,000 training budget per year
• Psychologist on staff
• Impressive fireside chats and workshops to help the team continuously level up
• Radical Candour is a feedback approach we live by
• We’re a global player with 30 markets (and growing) across the globe!