Security IT Support Engineer

• Be the first line of support for the organisation. Resolve issues, hit SLAs, and keep things moving.
• Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual desktops. Deployment, configuration, troubleshooting, all of it.
• Keep endpoints, workstations, cloud servers, and VDI environments up to date. Track what needs patching, get it done, and report on it.
• Run regular vulnerability scans across our environment. Understand what the results mean, prioritise by risk, and drive remediation to closure.
• Manage user accounts and access rights. Enforce least privilege. Make provisioning and deprovisioning slick and secure.
• Help implement and monitor our security controls — endpoint protection, DLP, email security, network controls. Keep an eye on what's happening.
• Know what we have, where it is, and who has it. Keep the inventory accurate.
• Set people up properly when they join and make sure access is cleanly revoked when they leave.
• Work with teams to help them adopt AI tools safely. Spot risks like prompt injection, data leakage, or insecure integrations.

• 3+ years in an IT support or IT operations role
• Solid experience with identity and access management, MDM, and endpoint security tools
• Some exposure to patch management — even if it's mostly been laptops, that's fine. We care that you understand the concept and are willing to grow into the broader scope.
• You've come across vulnerability scanning before and have a basic idea of what the results mean.
• You understand what AI tools are doing when people use them at work, and you can think about the security angle
• Skilled at translating complex technical concepts into clear, accessible language for non-technical stakeholders
• Highly self-directed professional who anticipates needs and ensures project momentum without requiring external follow-up.

Nice-to-Haves

• IT or security certifications (CISSP, CompTIA Security+, AWS, Microsoft Certified, etc.)
• Experience with physical office IT setup — networking gear, workstations, cabling
• Basic scripting ability (Python, Bash, PowerShell) to automate the repetitive stuff
• Exposure to LLM security concepts — prompt injection, data leakage, agentic risks — even from your own reading or research
• Worked in a fast-paced or high-security environment before

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining
• Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.