Senior IT Support Engineer

About the role

This role focuses on advancing IT operations through automation. The Senior IT Support Engineer will be responsible for defining the technical architecture for IT tooling automations and setting architectural standards. This includes leading complex automation projects from conception to completion, acting as the primary technical expert for these initiatives.

A key aspect of the position involves collaboration with various internal teams, including Security and Corporate Engineering, to overcome technical challenges. The engineer will also contribute to the development of shared frameworks and reusable components, ensuring consistency and efficiency across IT solutions. Documenting architectural decisions is another core responsibility, providing clear records of design choices.

Success in this role means independently managing a workload while delivering robust automation solutions that enhance IT efficiency. The ideal candidate will have a proven track record in IT engineering, specifically in building sophisticated automations, and possess a solid understanding of relevant administrative tools. This position contributes to a high-performance culture aiming to build future financial infrastructure.

The target annual base salary for this role ranges from $82,400 to $138,000 USD, with total compensation potentially including equity, bonus eligibility, and benefits.

Skills that matter here

• IT engineering: This role requires a background in IT engineering to design and implement technical solutions for IT operations.
• automation: A core function of this position is to build and lead complex automation projects using various tools.
• systems engineering: Experience in systems engineering is necessary for understanding and optimizing IT infrastructure and processes.
• n8n: Deep expertise in n8n is required for building sophisticated automations.
• Airflow: The role demands expertise in Airflow for constructing complex automation workflows.
• Jira: Working knowledge of Jira Automation is expected for integrating and automating workflows.

Who this role suits

• You have a minimum of five years in IT engineering, automation, or systems engineering.
• You are adept at building complex automations using tools like n8n, Airflow, or Temporal.
• You can operate effectively in environments where information or processes may not always be fully defined.
• You are comfortable managing your own workload and taking ownership of projects independently.

From the employer

• Own the technical architecture of IT Tooling automations.
• Establish architecture standards and code review practices.
• Lead as technical DRI on complex automation projects.
• Partner with Security and Corporate Engineering to resolve technical blockers.
• Build shared frameworks and reusable components.
• Produce architecture documentation and decision records.
• Manage your own workload with independence.

• 5+ years of experience in IT engineering, automation, or systems engineering.
• Deep expertise in building complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato.
• Working knowledge of Okta, Slack API, and Google Workspace administration.
• Ability to operate in ambiguous environments.
• Utilizes generative AI responsibly.

• Target annual base salary: $82K-$138K.
• Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
• Equal Opportunity Employer.
• Accommodations available for individuals with disabilities.