Senior IT Support Engineer

Remote $82k–$138k senior 1 month ago full-time quality 8.7/10

Role in brief

Coinbase seeks a Senior IT Support Engineer to lead the architecture and development of IT automation solutions. This role involves designing technical standards, building reusable components, and collaborating with engineering and security teams. It is suitable for experienced IT engineers with a strong background in automation tools and a desire to work independently on complex projects.

IT engineeringautomationsystems engineeringn8nAirflowTemporalJiraOktaSlack APIGoogle Workspace

About the role

This role focuses on advancing IT operations through automation. The successful candidate will be responsible for defining the technical architecture of IT tooling automations and establishing best practices for code reviews. This includes taking the lead on complex automation projects and working closely with other engineering and security teams to overcome technical challenges.

A key aspect of this position involves creating shared frameworks and reusable components that can be applied across various IT initiatives. The engineer will also be expected to document architectural decisions and processes thoroughly. This work contributes directly to enhancing the efficiency and scalability of Coinbase's internal IT systems.

Success in this role means independently managing a workload while delivering robust and well-documented automation solutions. The individual will contribute to a remote-first company culture that emphasizes high performance and aims to build the future of finance. This position requires a proactive approach to problem-solving and a commitment to technical excellence in a dynamic environment.

The target annual base salary for this position ranges from $82,400 to $138,000.

Skills that matter here

  • IT engineering: The role requires a foundational understanding of IT engineering principles to design and implement automation solutions effectively.
  • automation: Deep expertise in building complex automation is central to this position, involving the use of various tools to streamline IT processes.
  • systems engineering: Experience in systems engineering is necessary to understand the broader context of IT infrastructure and integrate automation solutions seamlessly.
  • n8n: Proficiency with n8n is required for developing and implementing specific automation workflows.
  • Airflow: Knowledge of Airflow is essential for orchestrating complex data pipelines and automation tasks.
  • Jira: Experience with Jira Automation is needed to integrate and automate workflows within project management and issue tracking systems.

Who this role suits

  • Someone with at least five years of experience in IT, automation, or systems engineering.
  • An individual who excels at defining technical architectures and setting coding standards.
  • A person who can manage their own projects and thrive in an environment with some ambiguity.
  • A professional who is adept at collaborating with other technical teams to resolve blockers.

From the employer

  • Own the technical architecture of IT Tooling automations.
  • Establish architecture standards and code review practices.
  • Lead as technical DRI on complex automation projects.
  • Partner with Security and Corporate Engineering to resolve technical blockers.
  • Build shared frameworks and reusable components.
  • Produce architecture documentation and decision records.
  • Manage your own workload with independence.
  • 5+ years of experience in IT engineering, automation, or systems engineering.
  • Deep expertise in building complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato.
  • Working knowledge of Okta, Slack API, and Google Workspace administration.
  • Ability to operate in ambiguous environments.
  • Utilizes generative AI responsibly.
  • Target annual base salary: $82K-$138K.
  • Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
  • Equal Opportunity Employer.
  • Accommodations available for individuals with disabilities.

Questions about this role

What is the remote work policy for this role?

This is a remote position, specifically open to candidates located in India.

What level of seniority is expected for this position?

This is a senior-level position, requiring significant experience in IT engineering and automation.

What are the key technical skills required for this role?

Key technical skills include deep expertise in automation tools like n8n, Airflow, and Temporal, along with working knowledge of Okta, Slack API, and Google Workspace administration.

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