Senior IT Support Engineer

About the role

In this remote role, you will be part of the IT Tooling team within IT Support & Services, focusing on building and maintaining automation systems that streamline IT operations. Your work will include managing complex automation projects and collaborating with regional IT teams across various global regions.

Success in this position involves establishing engineering standards, producing documentation, and ensuring the scalability of the IT Tooling platform. You will be expected to drive impactful changes and operate independently while translating loosely defined problems into concrete technical solutions.

The annual base salary for this role is set at $41,000.

Skills that matter here

• IT engineering: This role requires extensive experience in IT engineering to manage and improve IT operations.
• automation: You will lead automation projects that enhance the efficiency of IT workflows.
• systems engineering: Your expertise in systems engineering will support the architecture of complex automation systems.
• n8n: Experience with n8n is crucial for building automation workflows.
• Airflow: You will utilize Airflow for orchestrating complex data workflows.
• Jira: Jira will be used for managing project tasks and tracking automation progress.

Who this role suits

• You have a strong background in IT engineering and automation.
• You thrive in fast-paced environments and are comfortable with ambiguity.
• You possess excellent problem-solving skills and can translate vague challenges into actionable solutions.
• You are collaborative and can effectively communicate with cross-functional teams.

From the employer

• Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira
• Establish architecture standards and code review practices that raise the team's overall engineering bar
• Lead as technical DRI on the most complex, highest-impact automation projects, from discovery and design through production delivery
• Partner with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions
• Build shared frameworks and reusable components that reduce single points of failure across the platform
• Produce architecture documentation and decision records that enable the team to scale with minimal dependency on any single individual
• Manage your own workload with a high degree of independence, translating loosely scoped problems into production-ready technical specifications

• 5+ years of experience in IT engineering, automation, or systems engineering, with demonstrated ownership of architecture decisions, engineering standards, or platform-level systems that others build on top of
• Deep expertise building and maintaining complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato, paired with strong Git-based development workflows including branching, CI/CD, and code review
• Working knowledge of Okta, Slack API, and Google Workspace administration sufficient to design secure, scalable automation architecture
• Ability to operate in ambiguous environments and translate loosely scoped problems into production-ready technical specifications
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

• The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
• Annual base salary range (excluding equity and bonus): ₹3,419,600—₹3,419,600 INR
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.