Role in brief
GitLab is seeking a Senior Manager to lead a team of Engagement Managers. This role involves driving Professional Services sales, achieving booking goals, and developing strategic proposals for leadership. It is suited for someone with experience in professional services sales and team leadership within a subscription-based business model.
About the role
This Senior Manager position focuses on leading a team of Engagement Managers who specialize in consultative selling of Professional Services. The role involves overseeing the team's performance, ensuring they meet booking goals, and providing strategic direction to align their efforts with the broader sales and customer success organizations. A key aspect is fostering continuous improvement in the Professional Services sales process.
The person in this role will be responsible for driving Professional Services sales across GitLab's enterprise and commercial customer base, specifically in European and Asian markets. This includes coaching team members on pipeline generation, prioritizing opportunities, and negotiation strategies. The position requires a blend of sales leadership, team management, and strategic partnership development to expand GitLab's professional services business.
Success in this role means achieving Professional Services booking goals and effectively scaling the professional services business in the designated regions. It also involves developing and implementing strategic proposals that enhance the Engagement Manager team's collaboration with sales and customer success. The ideal candidate will have a background in managing or delivering professional services and experience in a subscription-based business model.
The annual salary for this role ranges from $92,000 to $161,000 USD.
Skills that matter here
- GitLab: The role requires the ability to use GitLab, indicating familiarity with the company's core product is necessary.
Who this role suits
- Someone who has previously managed or led professional services teams.
- An individual with a background in professional services sales.
- A person experienced with subscription-based business models and delivering both on-premises and SaaS solutions.
- Someone who has partnered with Account Executives during sales processes.
From the employer
- Lead a team of Engagement Managers focused on Professional Services consultative selling.
- Accountable for Professional Services bookings goals within area of responsibilities.
- Provide strategic proposals to leadership to align the Engagement Manager team with Sales/CS organizations.
- Coach team members on pipeline generation, opportunity prioritization, and negotiation processes.
- Foster an environment for continuous improvement in the Professional Services sales process.
- Experience managing, leading, and/or delivering professional services or customer success.
- Experience working in professional services sales.
- Experience with a subscription-based business model, delivering on-premises and SaaS solutions.
- Experience partnering with Account Executives during a sales process.
- Ability to use GitLab.
- Benefits to support your health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.
Questions about this role
What is the remote work policy for this role?
This is a fully remote position.
What is the seniority level for this position?
This is a senior-level role.
What skills are required for this role?
Candidates should have experience managing professional services, professional services sales, working with a subscription-based model, partnering with Account Executives, and the ability to use GitLab.
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