Role in brief
Chess.com is seeking a Senior Manager, Player Experience to lead a team focused on understanding and improving the user journey for chess players. This role involves translating player insights into actionable strategies across the company, ensuring a positive experience for all users. Candidates with strong user research and team leadership skills, who also understand the chess community, should apply.
About the role
This role at Chess.com centers on understanding the player experience. The Senior Manager will delve into how real players interact with the platform, gathering insights to identify areas for improvement. The goal is to ensure that all types of chess players feel represented and have a positive experience, moving beyond just generating data to actively implementing solutions.
A key aspect of this position is to translate player feedback and research findings into concrete actions that benefit the entire company. This involves not only identifying issues but also ensuring that these insights lead to tangible changes. The role also includes fostering a player-centric mindset throughout the organization, making sure that user experience is a consideration in all decisions.
The Senior Manager will be responsible for leading and developing the player experience function within Chess.com. This includes managing a team and guiding research efforts. Success in this role means effectively owning the player experience, driving improvements, and utilizing tools like AI to efficiently process information and implement changes.
The competitive annual salary for this full-time remote position ranges from $126,500 to $195,500 USD.
Skills that matter here
- user research: This role requires expertise in user research to gather deep insights into player experiences and identify areas for platform improvement.
- chess and its community: A strong understanding of chess and its community is necessary to effectively interpret player feedback and cater to the diverse needs of users.
- synthesize findings into actionable insights: The ability to synthesize research findings into actionable insights is crucial for translating data into concrete steps that enhance the player experience.
- managing teams and leading research functions: Experience in managing teams and leading research functions is important for developing and overseeing the player experience department.
Who this role suits
- A person who is driven to understand user behavior and translate observations into practical improvements.
- Someone who can lead and mentor a team while also being hands-on with research and strategy.
- An individual with a deep appreciation for the game of chess and its diverse player base.
- A professional who can communicate insights effectively to influence company-wide decisions.
From the employer
- Get inside the experience of real players.
- Close the loop, don't just generate insight.
- Make sure every kind of player has a seat at the table.
- Turn signal into action across the company.
- Spread the mindset.
- Own the experience.
- Lead and grow the function.
- Use AI to move fast.
- Expertise in user research.
- Strong understanding of chess and its community.
- Ability to synthesize findings into actionable insights.
- Experience in managing teams and leading research functions.
- Full-time remote position.
- Competitive salary range of $126,500 – $195,500 USD.
- Opportunity to work closely with senior leadership.
Questions about this role
What is the remote work policy for this position?
This is a full-time remote position, allowing candidates to work from any location.
What is the seniority level for this role?
This is a senior-level position.
What skills are required for this role?
Required skills include expertise in user research, a strong understanding of chess and its community, the ability to synthesize findings into actionable insights, and experience in managing teams and leading research functions.
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