Role in brief
Chess.com is looking for a Senior Manager, Player Experience to lead a team focused on understanding and improving the user journey for chess players. This role involves conducting user research, synthesizing insights into actionable strategies, and ensuring a positive experience for all player types. It is ideal for a leader with a strong background in user research and a deep understanding of the chess community.
About the role
This role involves deeply understanding the experiences of Chess.com players through research and direct engagement. The Senior Manager will be responsible for gathering insights and translating them into concrete actions that enhance the platform. A key aspect is ensuring that the needs of diverse player segments are considered and addressed, moving beyond just generating data to actively implementing improvements across the company.
The successful candidate will own the entire player experience function, which includes leading and developing a team. This means not only guiding research efforts but also fostering a player-centric mindset throughout the organization. The role emphasizes leveraging tools like AI to accelerate the process of turning player feedback into effective solutions.
Success in this position means consistently improving user engagement and satisfaction by ensuring a seamless and enjoyable experience for all chess enthusiasts on the platform. It requires a leader who can effectively synthesize complex findings, drive strategic initiatives, and cultivate a culture where player insights directly inform product development and company direction.
The competitive salary for this full-time remote position ranges from $126,500 to $195,500 USD.
Skills that matter here
- user research: This role requires expertise in user research to gather insights into player experiences and identify areas for improvement.
- chess and its community: A strong understanding of chess and its community is essential to effectively interpret player feedback and design relevant improvements.
- synthesize findings into actionable insights: The ability to synthesize research findings into actionable insights is crucial for translating data into practical strategies that enhance the player experience.
- managing teams and leading research functions: Experience in managing teams and leading research functions is necessary to guide and develop the player experience team effectively.
Who this role suits
- A person who is driven by understanding user needs and translating them into tangible improvements.
- Someone with a strong background in user research who can lead and mentor a team.
- An individual who possesses a deep personal understanding of the game of chess and its diverse community.
- A leader who can influence company-wide adoption of player-centric thinking and strategic action.
From the employer
- Get inside the experience of real players.
- Close the loop, don't just generate insight.
- Make sure every kind of player has a seat at the table.
- Turn signal into action across the company.
- Spread the mindset.
- Own the experience.
- Lead and grow the function.
- Use AI to move fast.
- Expertise in user research.
- Strong understanding of chess and its community.
- Ability to synthesize findings into actionable insights.
- Experience in managing teams and leading research functions.
- Full-time remote position.
- Competitive salary range of $126,500 – $195,500 USD.
- Opportunity to work closely with senior leadership.
Questions about this role
What is the seniority level for this position?
This is a senior-level position.
Is this a remote position?
Yes, this is a full-time remote position.
What skills are required for this role?
Key requirements include expertise in user research, a strong understanding of chess and its community, the ability to synthesize findings into actionable insights, and experience in managing teams and leading research functions.
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