Senior Manager, Strategic Operations

What you’ll be doing:

• Own strategy and quarterly/annual planning (OKRs, QBRs, MBRs) for Physical Security, ensuring alignment with Security & Privacy and company priorities.
• Translate physical security initiatives into measurable business outcomes, risk-adjusted investments, and integrated KRIs reflected in enterprise dashboards.
• Build scalable operating systems — reporting, service catalogs, metrics, and governance — that provide consistent executive visibility into risk, incidents, and capacity.
• Evaluate risk and return across the Physical Security portfolio; lead headcount, budget, and vendor strategy with clear start/stop/scale recommendations.
• Drive cross-functional execution of complex, multi-region initiatives in partnership with S&P programs and stakeholders.
• Identify and implement AI and automation opportunities to reduce manual work and increase operational leverage.

What we look for in you:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
• Experience: 8+ years in strategy/ops/COS/risk/security; 5+ years at senior manager+ in tech, security, or financial services.
• Security domain fluency: Physical security ops and risk (GSOC, EP, threat intel, EHS, systems); effective with technical and non‑technical stakeholders.
• Business‑level risk management: Quantify risk/return, tie investments to enterprise risk appetite, and communicate tradeoffs to L7+/ET with imperfect data.
• Operational excellence: Design/scale OKRs, QBRs, KRIs, dashboards, and governance (P/PS, RAPIDs) in high‑stakes environments.
• Executive communication: Crisp written/verbal narratives that convey risk, impact, and required decisions.
• Program/portfolio leadership: Drive multi‑quarter, cross‑functional delivery; manage multiple programs and stakeholders to completion.
• Influence without authority: Align, enforce standards, and drive behavior change across teams you don’t manage (senior ICs, managers, XFN).

What the company offers:

• Competitive salary range: $112K-$188K.
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
• In-person participation is required throughout the year with team and company-wide offsites held multiple times annually.