Senior Manager, Strategic Operations

About the role

In this role, you will be responsible for shaping the strategy and planning for physical security at Coinbase, ensuring alignment with broader company priorities. You will translate security initiatives into measurable business outcomes and develop scalable operating systems that enhance executive visibility into risks and incidents.

The ideal candidate will have a strong background in strategy and operations, particularly within the tech or financial sectors. You will lead cross-functional initiatives and leverage AI and automation to improve operational efficiency. Success in this position will involve effective communication with stakeholders and driving impactful changes across teams.

The salary range for this role is between $112,000 and $188,000, with potential for additional equity and bonuses.

Who this role suits

• A seasoned professional with over 8 years in strategy, operations, or risk management.
• Experienced in managing security-related projects and communicating effectively with both technical and non-technical audiences.
• Comfortable working in high-stakes environments and able to influence without direct authority.
• Proficient in using generative AI tools to enhance workflows and operational efficiency.

From the employer

What you’ll be doing:

• Own strategy and quarterly/annual planning (OKRs, QBRs, MBRs) for Physical Security, ensuring alignment with Security & Privacy and company priorities.
• Translate physical security initiatives into measurable business outcomes, risk-adjusted investments, and integrated KRIs reflected in enterprise dashboards.
• Build scalable operating systems — reporting, service catalogs, metrics, and governance — that provide consistent executive visibility into risk, incidents, and capacity.
• Evaluate risk and return across the Physical Security portfolio; lead headcount, budget, and vendor strategy with clear start/stop/scale recommendations.
• Drive cross-functional execution of complex, multi-region initiatives in partnership with S&P programs and stakeholders.
• Identify and implement AI and automation opportunities to reduce manual work and increase operational leverage.

What we look for in you:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
• Experience: 8+ years in strategy/ops/COS/risk/security; 5+ years at senior manager+ in tech, security, or financial services.
• Security domain fluency: Physical security ops and risk (GSOC, EP, threat intel, EHS, systems); effective with technical and non‑technical stakeholders.
• Business‑level risk management: Quantify risk/return, tie investments to enterprise risk appetite, and communicate tradeoffs to L7+/ET with imperfect data.
• Operational excellence: Design/scale OKRs, QBRs, KRIs, dashboards, and governance (P/PS, RAPIDs) in high‑stakes environments.
• Executive communication: Crisp written/verbal narratives that convey risk, impact, and required decisions.
• Program/portfolio leadership: Drive multi‑quarter, cross‑functional delivery; manage multiple programs and stakeholders to completion.
• Influence without authority: Align, enforce standards, and drive behavior change across teams you don’t manage (senior ICs, managers, XFN).

What the company offers:

• Competitive salary range: $112K-$188K.
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
• In-person participation is required throughout the year with team and company-wide offsites held multiple times annually.