Senior Manager, Strategic Operations

About the role

This role focuses on strategic operations within Coinbase's physical security domain. The Senior Manager will be responsible for developing and implementing the strategic roadmap, including quarterly and annual planning cycles. This involves aligning physical security initiatives with broader company objectives and translating these efforts into measurable business outcomes and risk-adjusted investments, which will be reflected in enterprise dashboards.

A core part of the job involves building scalable operational systems. This includes creating reporting structures, service catalogs, and governance frameworks to provide clear visibility into risk, incidents, and capacity for executive leadership. The manager will also evaluate the risk and return of the physical security portfolio, guiding decisions on headcount, budget, and vendor relationships with clear recommendations for scaling or stopping initiatives.

Success in this position means driving the execution of complex, multi-region initiatives in collaboration with other Security & Privacy programs and stakeholders. The role also requires identifying and integrating AI and automation solutions to streamline processes, reduce manual effort, and enhance operational leverage within the physical security function. The ability to communicate effectively with both technical and non-technical audiences is crucial.

The listed salary range for this position is between $112,000 and $188,000 USD, with additional compensation potentially including equity, bonuses, and benefits.

Skills that matter here

• generative AI tools and copilots: The role requires using AI tools to improve efficiency, reduce costs, and enhance output quality in daily workflows, with a focus on human oversight.
• Physical security ops and risk: This involves understanding and managing aspects like Global Security Operations Centers, Executive Protection, threat intelligence, and environmental health and safety systems.
• Business-level risk management: The candidate must quantify risk and return, align investments with the company's risk appetite, and explain trade-offs to senior leadership using incomplete data.
• Operational excellence: This includes designing and scaling frameworks such as OKRs, QBRs, KRIs, dashboards, and governance models in high-stakes environments.
• Executive communication: The role demands clear written and verbal communication to convey risk, impact, and necessary decisions to senior leaders.
• Program/portfolio leadership: The manager will lead multi-quarter, cross-functional projects, overseeing multiple programs and stakeholders to ensure completion.

Who this role suits

• Someone who can translate complex security initiatives into clear business outcomes and financial impacts.
• An individual adept at building and refining operational systems, metrics, and governance for executive visibility.
• A leader capable of driving cross-functional projects and influencing teams without direct authority.
• A person who proactively seeks out and implements AI and automation to improve operational efficiency.

From the employer

What you’ll be doing:

• Own strategy and quarterly/annual planning (OKRs, QBRs, MBRs) for Physical Security, ensuring alignment with Security & Privacy and company priorities.
• Translate physical security initiatives into measurable business outcomes, risk-adjusted investments, and integrated KRIs reflected in enterprise dashboards.
• Build scalable operating systems — reporting, service catalogs, metrics, and governance — that provide consistent executive visibility into risk, incidents, and capacity.
• Evaluate risk and return across the Physical Security portfolio; lead headcount, budget, and vendor strategy with clear start/stop/scale recommendations.
• Drive cross-functional execution of complex, multi-region initiatives in partnership with S&P programs and stakeholders.
• Identify and implement AI and automation opportunities to reduce manual work and increase operational leverage.

What we look for in you:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
• Experience: 8+ years in strategy/ops/COS/risk/security; 5+ years at senior manager+ in tech, security, or financial services.
• Security domain fluency: Physical security ops and risk (GSOC, EP, threat intel, EHS, systems); effective with technical and non‑technical stakeholders.
• Business‑level risk management: Quantify risk/return, tie investments to enterprise risk appetite, and communicate tradeoffs to L7+/ET with imperfect data.
• Operational excellence: Design/scale OKRs, QBRs, KRIs, dashboards, and governance (P/PS, RAPIDs) in high‑stakes environments.
• Executive communication: Crisp written/verbal narratives that convey risk, impact, and required decisions.
• Program/portfolio leadership: Drive multi‑quarter, cross‑functional delivery; manage multiple programs and stakeholders to completion.
• Influence without authority: Align, enforce standards, and drive behavior change across teams you don’t manage (senior ICs, managers, XFN).

What the company offers:

• Competitive salary range: $112K-$188K.
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).
• In-person participation is required throughout the year with team and company-wide offsites held multiple times annually.