Senior Site Reliability Engineer

About the role

The Site Reliability Engineering team at CaptivateIQ supports the entire engineering organization, providing development teams with the necessary tools and processes. This involves delivering infrastructure, platform, reliability, and observability support to help internal customers achieve their objectives. The team focuses on ensuring product service quality for customers and keeping the business informed when issues arise.

Engineers on this team are expected to be thoughtful and pragmatic, balancing the need to do things correctly with timely delivery. The work involves iterative refinement, delivering tangible results, and reflecting on processes for continuous improvement. The role emphasizes building infrastructure automation that is easy for other teams to use, developing observability tools, and eliminating manual processes through automation.

Success in this role means partnering with development teams to design and implement reliable services, ensuring compliance and security commitments are met, and contributing to a culture of continuous learning and improvement. The team operates remotely and relies on written communication for institutional knowledge, while also valuing synchronous interactions to build relationships.

The listed salary range for this Senior Site Reliability Engineer position is between $140,000 and $200,000 USD.

Skills that matter here

• Terraform: This role requires using Terraform for Infrastructure as Code to manage and provision AWS resources.
• AWS: Experience with AWS is necessary for managing the cloud infrastructure that supports the company's services.
• ECS: The position involves working with ECS for container orchestration, ensuring services are deployed and managed effectively.
• Bash: Candidates should be able to author and maintain code using Bash, likely for scripting and automation tasks.
• Python: This role requires experience with Python for developing and maintaining code, contributing to automation and tooling.
• Datadog: The position involves using and assisting others with Datadog for observability, to diagnose performance and stability issues.

Who this role suits

• A person who learns by reading and writing designs, documentation, and industry literature.
• Someone who enjoys partnering with development teams to build resilient systems.
• An engineer who is driven to eliminate toil through automation.
• An individual who balances pragmatic solutions with a commitment to doing things correctly.

From the employer

• Learn by reading and writing designs, documentation, runbooks, and industry literature
• Partner with development teams to design and implement reliable and resilient services
• Build infrastructure automation that’s easy to use by other teams
• Develop observability processes, reports, and tooling to diagnose performance and stability issues
• Eliminate toil by automating manual processes
• Ensure we exceed our compliance and security commitments
• Act in an ethical and professional manner

• 5+ years of experience in Software Engineer, SRE or DevOps roles
• Strong written and verbal communication skills (We use Slack, Notion, and Github)
• Experience with Infrastructure as Code (We use Terraform and AWS)
• Experience with containers and container orchestration tools (We use ECS)
• Experience with authoring and maintaining code (We use Bash, Python, and Golang)
• Experience with using and helping others with observability tools and techniques (We use Datadog)
• Love for the Oxford comma (We use, love, and respect it)

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• vacation days and quarterly mental health days so you can recharge
• (US-ONLY) 401k plan to participate in and save towards the future
• Apple products to help you do your best work
• Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ
• ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent