Role in brief
Incode is seeking a mid-level Solutions Engineer to manage the full technical lifecycle for identity verification solutions with mid-market clients. This role involves pre-sales, implementation, and post-sales support, requiring strong integration skills and client communication. Candidates with a technical background and experience in SaaS solutions engineering, comfortable with remote work, should consider applying.
About the role
This role focuses on guiding mid-market clients through the technical aspects of integrating Incode's identity verification solutions. Responsibilities span the entire client journey, starting with pre-sales activities like technical discovery sessions, product demonstrations, and proof-of-concept development. The engineer will also prepare responses to technical inquiries to ensure a strong foundation for client relationships.
During the implementation phase, the Solutions Engineer will lead clients through SDK and API integrations, from initial setup to go-live. This involves coordinating with engineering teams for any escalations and ensuring that delivery milestones are met. The objective is to facilitate a smooth and effective integration process, enabling clients to successfully deploy Incode's technology.
Post-implementation, the Solutions Engineer will serve as the primary technical contact for assigned accounts, proactively identifying opportunities for expansion and addressing potential issues before they escalate. Success in this position means maintaining strong client relationships, ensuring ongoing satisfaction, and contributing to the long-term health and growth of client accounts through technical expertise and support.
The salary for this position ranges from $98,000 to $162,000 USD.
Skills that matter here
- SDK integrations: This role involves guiding clients through the entire process of integrating SDKs provided by Incode.
- API integrations: The engineer will lead clients through the integration of Incode's APIs, ensuring successful implementation.
- REST APIs: A working knowledge of REST APIs is required to understand and facilitate backend integration patterns for clients.
- webhooks: Familiarity with webhooks is necessary for understanding and implementing integration patterns.
- iOS: Experience with iOS mobile technologies and SDK integrations is needed to support client implementations.
- Android: Experience with Android mobile technologies and SDK integrations is needed to support client implementations.
Who this role suits
- A person with a degree in Systems Engineering, Computer Science, or a related technical field.
- Someone who has prior hands-on experience in a Solutions Engineer, Sales Engineer, or Technical Account Manager role within a SaaS company.
- An individual who can effectively manage multiple client engagements simultaneously, demonstrating strong organizational skills and follow-through.
- A professional comfortable working remotely with distributed teams across various time zones, possessing strong communication skills in both Spanish and English.
From the employer
What You’ll Own & Drive
Pre-Sales
- Lead technical discovery sessions and deliver product demos for prospective mid-market clients.
- Scope and run POCs, respond to RFPs/RFIs, and validate technical fit early in the sales cycle.
Onboarding & Implementation
- Guide clients through SDK and API integrations end-to-end, from kickoff to go-live.
- Coordinate with Engineering on escalations and own delivery milestones throughout the implementation.
Post-Sales & Account Health
- Act as the ongoing technical point of contact for assigned accounts.
- Proactively identify expansion opportunities and resolve issues before they escalate.
Your Background
Required
- Degree in Systems Engineering, Computer Science, or a related technical field.
- Hands-on experience in a Solutions Engineer, Sales Engineer, or Technical Account Manager role at a SaaS company.
- Working knowledge of REST APIs, webhooks, and backend integration patterns.
- Familiarity with web technologies and web SDK integrations.
- Familiarity with mobile technologies and mobile SDK integrations (iOS / Android).
- Strong written and verbal communication skills in both Spanish and professional-level English.
- Proven ability to manage multiple client engagements simultaneously with high organization and follow-through.
- Comfortable working fully remote with distributed teams across time zones.
Why Incode?
- Mission with Meaning: Shape how billions of people prove identity—safely, simply, and ethically.
- Rocket-Ship Growth: Join at an inflection point where your strategies will compound in value for years.
- Elite Team & Backing: Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
- Ownership & Autonomy: Operate like a founder with the resources of a unicorn.
- Global Impact: Every program you launch will reverberate across industries and continents.
Benefits & Perks:
- Flexible Working Hours & Workplace
- Open Vacation Policy
Questions about this role
What is the remote work policy for this role?
This is a fully remote position, and candidates should be comfortable working with distributed teams across time zones.
What is the expected seniority level for this position?
This role is for a mid-level professional.
What are the key technical skills required for this role?
Key technical skills include experience with SDK and API integrations, working knowledge of REST APIs and webhooks, and familiarity with web and mobile technologies like iOS and Android.
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