Staff UX Researcher - MetaMask

About the role

This role involves leading comprehensive user experience research for MetaMask, a prominent self-custodial web3 wallet. The work focuses on making intricate financial and on-chain interactions intuitive and secure for millions of users. You will be responsible for the entire research process, applying both qualitative and quantitative methods to gather insights and ensure they align with product development milestones.

A key aspect of this position is translating complex research findings into clear, actionable recommendations for various stakeholders. You will collaborate closely with Product, Design, Marketing, Data, and Engineering teams to define research questions and embed user-centered thinking into planning and prioritization. This includes identifying shared user needs and systemic UX issues across different product areas.

Success in this role means effectively influencing senior stakeholders and contributing to a continuous discovery program. You will also be expected to establish and refine research best practices and processes within the team, while mentoring other researchers and cross-functional partners. This position offers a high degree of ownership and autonomy, embedded within a specific MetaMask product team.

The listed salary range for this remote role is $146,000 to $218,000 USD, specifically noted for US-based candidates.

Skills that matter here

• UX research: This role requires leading end-to-end research, including planning, design, and execution of studies.
• mixed methods research: The position demands deep experience in combining qualitative and quantitative research approaches.
• communication: You will need to communicate research insights compellingly to diverse audiences and translate complex findings into clear recommendations.
• collaboration: The role involves partnering closely with Product Management, Design, and Engineering teams to define research questions and champion user needs.
• influencing stakeholders: A key responsibility is to influence senior stakeholders with research findings and integrate user-centered thinking into product strategy.

Who this role suits

• Someone with a proven track record of owning end-to-end research for complex product areas.
• A person who excels at translating nuanced data into clear, actionable recommendations.
• An individual who thrives in a collaborative environment, working closely with cross-functional teams.
• A leader who can establish and evolve research best practices while mentoring others.

From the employer

• Lead end-to-end mixed-methods research.
• Plan, design, and execute full-cycle research using both qualitative and quantitative methods.
• Deliver robust, timely insights aligned with product milestones.
• Communicate insights in compelling ways tailored to different audiences.
• Establish and evolve research best practices and processes.
• Partner with Product, Design, Marketing, Data, and Engineering leads to define research questions.
• Translate complex findings into actionable recommendations.
• Champion user-centered thinking in planning and prioritization forums.
• Work across product lanes to uncover shared user needs and systemic UX issues.
• Contribute to a Continuous Discovery program.
• Mentor and support other researchers and cross-functional partners.

• 7+ years of hands-on UX research experience, including 3 years in a senior or staff-level role.
• Deep experience with mixed methods research.
• Demonstrated success owning end-to-end research for complex product areas.
• Proven track record of influencing senior stakeholders.
• Ability to translate nuanced data into clear recommendations.
• Excellent communication and storytelling skills.
• Strong collaboration skills with Product Management, Design, and Engineering.

• Embedded within a specific MetaMask product team.
• Report into the broader UX Research function.
• High degree of ownership and autonomy.
• US pay range $146,000—$218,000 USD.