Technical Operations Analyst

About the role

This role focuses on ensuring smooth technical integrations for Coins.ph partners. The analyst will serve as the primary contact, offering hands-on guidance and resolving any technical issues that arise during the integration phase. Success in this position means partners can seamlessly connect with Coins.ph systems, supported by clear communication and proactive problem-solving.

The analyst will act as a bridge between external partners and internal engineering teams. This involves translating technical requirements and concerns into actionable tasks for developers, and then relaying solutions back to partners. The role also includes monitoring integration progress, addressing potential blockers, and maintaining transparency with all stakeholders through consistent status updates.

Beyond direct partner support, the role contributes to improving operational workflows and standardizing processes for scalability. This includes developing documentation, identifying inefficiencies, and recommending enhancements to integration quality and speed. The analyst will also support various technical initiatives, including testing, validation, and staying informed on industry trends to continuously improve platform capabilities.

The annual salary for this role is between 120,000 and 220,000 USD.

Skills that matter here

• Jira: This tool will be used for tracking and managing technical issues and project workflows.
• Confluence: This platform will be used for developing and maintaining documentation, playbooks, and best practices.
• Java: Experience with this backend programming language is beneficial for understanding system integrations and troubleshooting.
• Python: Experience with this backend programming language is beneficial for understanding system integrations and troubleshooting.
• Node.js: Experience with this backend programming language is beneficial for understanding system integrations and troubleshooting.
• APIs: A basic understanding of APIs and RESTful services is required for managing system integrations.

Who this role suits

• A person who thrives on solving technical problems and enjoys guiding others through complex processes.
• Someone with strong communication skills who can clearly explain technical concepts to both technical and non-technical audiences.
• An individual who is detail-oriented, organized, and capable of managing multiple tasks and priorities effectively.
• A candidate who is proactive in identifying inefficiencies and suggesting improvements to workflows and processes.

From the employer

• Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support.
• Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions.
• Clearly explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders.
• Monitor integration progress and proactively address potential blockers to avoid delays.
• Bridge communication between external partners and internal engineering or development teams to ensure alignment on requirements and timelines.
• Translate technical concerns into actionable items for developers, and relay updates or solutions back to partners in a clear and concise manner.
• Provide consistent status updates to stakeholders, ensuring transparency throughout the integration lifecycle.
• Facilitate meetings, discussions, and documentation to support smooth collaboration across teams.
• Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality.
• Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support.
• Contribute to the standardization of processes to improve scalability and consistency across multiple integrations.
• Stay informed on industry trends, emerging technologies, and integration best practices to continuously enhance platform capabilities.
• Support various operational and technical initiatives as needed, including ad hoc analysis, reporting, or project coordination.
• Assist in testing, validation, and quality assurance efforts related to integrations and system updates.
• Take on other duties as assigned to support the broader Technical Operations and business objectives.

• Bachelor's (or higher) degree in Computer Science, Information Technology, Engineering, or a related field.
• Familiarity with tools such as Jira and Confluence.
• Excellent communication and interpersonal skills.
• Experience with at least one backend programming language (e.g., Java, Python, Node.js).
• Basic understanding of APIs, system integrations, and RESTful services.
• Experience with debugging, troubleshooting, and log analysis.
• Familiarity with SQL and basic database concepts.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Experience in technical support, operations, or integration roles is a plus.
• Exposure to Agile/Scrum methodologies is an advantage.
• Willingness to learn new technologies and adapt to changing requirements.
• Experience in fintech, SaaS, or similar tech-driven industries is a plus.

• Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
• Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
• A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.