Technical Support Engineer (Blockchain & Backend Development)

About the role

In this role, you will be responsible for delivering advanced technical support and collaborating with various teams to enhance Binance's backend systems and APIs. You will tackle complex issues, ensuring the stability of the trading platform while also developing automation tools to improve workflows.

As part of a global leader in the blockchain space, you will work with a diverse and talented team. Success in this role requires a proactive approach to troubleshooting and a commitment to continuous learning and innovation in backend development and Web3 technologies.

The salary range for this role is between $98,000 and $162,000, reflecting the level of expertise required.

Skills that matter here

• Java: This role involves troubleshooting and enhancing APIs and microservices using Java.
• Python: Python is used for backend development and automation tasks.
• Rust: Rust knowledge is beneficial for backend system improvements.
• Spring Boot: Experience with Spring Boot is important for collaborating on backend services.
• Linux: Hands-on experience with Linux is required for managing system performance.
• Kubernetes: Kubernetes is utilized for deploying and managing containerized applications.

Who this role suits

• Candidates should have a strong technical background in software engineering or a related field.
• Individuals who thrive in fast-paced, innovative environments will excel in this role.
• A collaborative mindset and ability to work with global teams are essential.
• Proficiency in both English and Mandarin is necessary to coordinate with diverse stakeholders.

From the employer

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
• Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
• Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
• Build dashboards and monitoring solutions to track system performance and incident trends.
• Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
• Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
• Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
• Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
• Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
• Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
• Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
• Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
• Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
• Fluent in English and Mandarin, to coordinate with global stakeholders.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).