Technical Support Engineer (Blockchain Backend)

About the role

In this role, you will provide advanced technical support, ensuring quick identification and resolution of issues within Binance's trading platform. You will collaborate closely with Tier 1 and Tier 2 support teams, DevOps, and backend developers to address both code-level and system-level challenges.

The position requires you to design and maintain internal automation tools, build performance dashboards, and document troubleshooting processes. You will also engage in incident management to ensure the stability of Binance's systems, while continuously exploring new technologies in backend and Web3 infrastructure.

The salary range for this position is between $160,000 and $260,000, reflecting the competitive nature of the role.

Skills that matter here

• Java: You will use Java to troubleshoot and enhance APIs and microservices.
• Spring Boot: Experience with Spring Boot is important for collaborating with backend teams.
• microservices: Microservices knowledge is essential for addressing system-level issues.
• Linux: Hands-on experience with Linux is required for managing backend systems.
• Kubernetes: Kubernetes skills will be utilized in deploying and managing applications.
• CI/CD: CI/CD knowledge is important for optimizing deployment processes.

Who this role suits

• Someone with a strong technical background in support or backend engineering.
• A problem solver who enjoys debugging complex systems.
• An individual who thrives in a collaborative environment with global teams.
• A proactive learner eager to explore new technologies in the crypto and Web3 space.

From the employer

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
• Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
• Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
• Build dashboards and monitoring solutions to track system performance and incident trends.
• Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
• Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
• Support incident management, ensuring 24/7 stability of Binance s trading platform and related systems.
• Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

• Bachelor s degree in Computer Science, Software Engineering, or related field.
• 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
• Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
• Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
• Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
• Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
• Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
• Fluent in English and Mandarin, to coordinate with global stakeholders.

• Be part of a global tech team supporting millions of users.
• Work at the intersection of engineering, operations, and customer experience.
• Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
• Make an impact in the fast-evolving crypto and Web3 ecosystem.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).