Technical Support Engineer (Blockchain Backend)

About the role

This role focuses on providing advanced technical support for Binance's core backend infrastructure. The work involves identifying, resolving, and escalating complex technical issues, often at the code and system level. A key aspect is working alongside Tier 1 and Tier 2 support, DevOps, and backend development teams to ensure the stability of the trading platform and related systems.

A significant part of the position includes developing and maintaining internal automation tools to streamline workflows and reduce manual effort. This also extends to building monitoring solutions and dashboards to track system performance and incident trends. Success in this role means contributing to a robust and efficient support ecosystem that minimizes downtime and improves operational efficiency.

The team operates within a global blockchain ecosystem, supporting a large user base across numerous countries. This position offers exposure to advanced backend systems, microservices architecture, and Web3 infrastructure. The work environment emphasizes continuous learning and collaboration with experienced engineers in a rapidly evolving industry.

The annual salary for this position ranges from $160,000 to $260,000 USD.

Skills that matter here

• Java: Proficiency in Java is preferred for troubleshooting and enhancing APIs and microservices, especially when collaborating with backend teams.
• Spring Boot: Experience with Spring Boot is beneficial for understanding and working with the existing microservices architecture.
• microservices: Understanding microservices architecture is crucial for diagnosing issues within distributed systems and collaborating with development teams.
• Kubernetes: Hands-on experience with Kubernetes is required for managing and troubleshooting containerized applications and infrastructure.
• AI tools: Proficiency in AI tools is expected for tasks like code assistance, QA, log analysis, database troubleshooting, and automating task management.
• MySQL: Knowledge of MySQL and performance tuning is necessary for analyzing database-related issues; NoSQL experience is also a plus.

Who this role suits

• Someone who thrives on solving complex technical puzzles and can debug issues across distributed systems.
• A person who enjoys collaborating with various technical teams, from frontline support to backend developers.
• An individual who is proactive in building automation and monitoring solutions to improve system reliability.
• A candidate comfortable working in a fast-paced, global environment that requires fluency in both English and Mandarin.

From the employer

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
• Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
• Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
• Build dashboards and monitoring solutions to track system performance and incident trends.
• Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
• Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
• Support incident management, ensuring 24/7 stability of Binance s trading platform and related systems.
• Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

• Bachelor s degree in Computer Science, Software Engineering, or related field.
• 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
• Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
• Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
• Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
• Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
• Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
• Fluent in English and Mandarin, to coordinate with global stakeholders.

• Be part of a global tech team supporting millions of users.
• Work at the intersection of engineering, operations, and customer experience.
• Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
• Make an impact in the fast-evolving crypto and Web3 ecosystem.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).