Affiliate Operations - Greater China

About the role

This role involves directly supporting users of Binance's affiliate and referral programs, particularly within the Greater China market. The primary responsibility is to respond to user inquiries and provide accurate information regarding referral and rebate mechanisms. This support is often delivered through platforms like Telegram and internal community groups, requiring a solid understanding of the program rules and cryptocurrency terminology.

A key aspect of this position is community engagement and feedback collection. The manager will monitor community discussions, gather insights, and relay this information to internal teams to help inform product development and marketing strategies. This involves staying updated on market trends and ensuring that all affiliate and referral marketing efforts align with company standards and compliance requirements.

Beyond support and community management, the role also includes exploring new content formats and channels to optimize growth within the affiliate ecosystem. There is potential for career progression into business development or operations, indicating that the company values initiative and a proactive approach to identifying new opportunities for experimentation and improvement within the affiliate space.

The salary for this position ranges from $60,000 to $100,000 USD annually.

Skills that matter here

• Familiarity with cryptocurrency related terminology: This is essential for understanding user inquiries and providing accurate support within the crypto ecosystem.
• market trends: Keeping up with market trends helps in understanding user needs and contributing to effective marketing strategies.
• Referral Pro Mode program rules: Direct knowledge of these rules is necessary to assist members and answer their specific questions.
• Bilingual English/Mandarin: This is a requirement for communicating with overseas partners and stakeholders, especially within the Greater China region.
• Excellent organizational and time management skills: These skills are important for handling multiple tasks and inquiries simultaneously.
• Mature business experience with strong ownership mindset and emotional intelligence: These qualities contribute to effective problem-solving and collaboration within the team and with users.

Who this role suits

• A person who thrives on direct user interaction and enjoys solving problems for a community.
• Someone who is self-motivated and capable of managing their own schedule, especially when engaging with individuals across different time zones.
• An individual who is detail-oriented and committed to ensuring compliance and integrity in marketing activities.
• A candidate who is proactive in identifying new opportunities for growth and optimization within a fast-paced environment.

From the employer

• Primarily responsible for answering users' questions and providing timely, accurate support to ensure a positive user experience.
• Possess a solid understanding of referral and rebate mechanisms to assist Referral Pro Mode members by answering their inquiries via Telegram or internal community groups.
• Collect and analyze community feedback to provide actionable insights for internal teams, supporting product development and marketing strategies.
• Monitor all affiliate and referral marketing activities to ensure integrity and compliance with company standards.
• Continuously explore new content formats, channels, creative ideas, and other opportunities for experimentation, optimization, and growth. (Potential opportunity to transition into a Business Development or Operations role.)

• Familiarity with cryptocurrency related terminology, market trends, and Referral Pro Mode program rules.
• Ability to work flexible hours to engage effectively with KOLs and community members across different time zones.
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Excellent organizational and time management skills, capable of handling multiple tasks simultaneously.
• Mature business experience with strong ownership mindset and emotional intelligence.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).