AI & IT Operations Engineer
Role in brief
Galaxy Digital, a leader in digital assets and data center infrastructure, seeks an AI & IT Operations Engineer. This role involves managing enterprise AI platforms, tracking new features, and supporting AI-driven initiatives. Candidates with experience in enterprise technology tools and a strong interest in AI will find this role a good fit.
About the role
This position focuses on the administration and continuous improvement of AI tools within Galaxy Digital. The engineer will manage enterprise AI platforms, including configuration, access, and operational support. This involves tracking new features and integrations across various AI tools like ChatGPT and Claude, ensuring their effective use within the organization.
A key part of the role is supporting the governance and oversight of AI tooling, coordinating with IT and security teams to manage risks. The engineer will also assist with API-related tasks, documentation, and testing for AI initiatives. Operational cleanup and process improvement are also central to the role, aiming to enhance efficiency and reduce manual effort.
The successful candidate will partner on AI engineering efforts, providing implementation support and coordinating technical tasks. This role also involves contributing to adjacent IT and security work as needed. The engineer is expected to identify gaps, organize next steps, and ensure proactive management of tasks to support business needs in a dynamic environment.
The listed salary range for this position is between $100,000 and $125,000 USD, which is competitive for the role.
Skills that matter here
- enterprise technology tools: The role requires experience working with these tools to manage AI platforms and support IT operations effectively.
- IT operations: This skill is essential for managing AI tools, coordinating with IT teams, and supporting broader IT initiatives.
- security: The role involves coordinating with security teams for AI tooling governance and addressing security considerations.
- technical program coordination: This skill is needed to manage and support various AI-driven initiatives and technical tasks.
- AI platforms: A strong interest in AI platforms, their features, and enterprise use cases is crucial for success in this role.
- communication: Strong communication skills are required for coordinating with various teams and documenting processes.
Who this role suits
- A person with at least four years of experience in enterprise technology or IT operations.
- Someone who is proactive in identifying issues and organizing solutions.
- An individual who thrives in a fast-paced environment where priorities can shift.
- A candidate who is detail-oriented and committed to seeing tasks through to completion.
From the employer
What You’ll Do: In this role, you will support the administration, coordination, and continuous improvement of a growing set of AI tools and related technical programs. Responsibilities may include:
- Helping manage enterprise AI platforms, including configuration, access, settings, connectors, permissions, and operational support
- Tracking and evaluating new features, releases, integrations, and connector capabilities across AI tools such as ChatGPT, Claude, Cursor, and related platforms
- Supporting governance, risk review, and general oversight of AI tooling, including coordination with IT and security considerations
- Assisting with API-related work, documentation, testing, and operational follow-up for AI-driven initiatives
- Handling operational cleanup, organization, process follow-through, and general support tasks to improve efficiency and reduce manual overhead
- Partnering on AI engineering efforts where needed, including testing, implementation support, and coordination of technical tasks
- Providing support on adjacent IT and security work based on business needs and team priorities
- Helping move work from reactive to proactive by identifying gaps, organizing next steps, and ensuring important items do not get missed
- Taking ownership of assigned tasks and executing reliably across a wide range of responsibilities
What We’re Looking For:
- 4+ years experience working with enterprise technology tools, IT operations, security, or technical program coordination
- Strong interest in AI platforms, emerging features, integrations, and real-world enterprise use cases
- Ability to work across both strategic and operational tasks
- A hands-on mindset with strong follow-through and attention to detail
- Comfort working in a dynamic environment where priorities can change quickly
- Strong communication, organization, and documentation skills
- Willingness to take on a broad range of tasks and help wherever needed
What We Offer:
- Competitive base salary and discretionary bonus
- Hybrid/Flexible Working Arrangements
- Flexible Time Off (paid)
- 3% 401(k) company contribution
- Company-paid health and protective benefits for employees, partners, and other dependents
- Generous paid Parental Leave
- Competitive family planning benefits for US employees
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Free daily snacks and weekly breakfasts/lunches
- Employee Resource Groups
- Free coaching and counseling sessions through Headspace
Questions about this role
What is the remote work policy for this role?
This is a remote position with flexible working arrangements available.
What is the expected salary range for this position?
The salary range for this role is between $100,000 and $125,000 USD.
What kind of AI tools will I be working with?
You will be tracking and evaluating tools such as ChatGPT, Claude, Cursor, and related platforms.