Role in brief
BTSE is a fintech and blockchain company seeking a senior Director of User Operations. This role focuses on enhancing user engagement and lifecycle performance. Candidates with extensive experience in user operations and a data-driven approach should apply.
About the role
As the Director of User Operations at BTSE, you will be responsible for leading the user lifecycle from onboarding to retention. Your role will involve driving user data initiatives and optimizing user flows, ensuring a seamless experience across the platform.
You will collaborate with various teams, including Marketing and Product, to design and execute engagement campaigns. Success in this position means effectively improving key lifecycle metrics and enhancing user satisfaction through strategic initiatives.
The role offers a competitive total compensation package with a salary range from $98,000 to $162,000.
Skills that matter here
- user operations: This role requires extensive experience in managing user operations to enhance engagement and retention.
- data analytics: A data-driven mindset is essential, as you will work with user analytics tools to inform decisions.
- stakeholder management: Strong communication skills are necessary for effective collaboration with various teams.
Who this role suits
- A professional with over 8 years of experience in user operations or lifecycle roles.
- Someone who is organized and focused on execution, capable of managing multiple workflows.
- A data-oriented individual who is comfortable using analytics tools to drive insights.
- An effective communicator who can manage relationships with stakeholders across the organization.
From the employer
- Lead end-to-end user lifecycle (onboarding, activation, retention, reactivation)
- Drive user data tracking, segmentation, and lifecycle insights
- Design and execute retention initiatives, including campaigns, incentives, and rewards
- Partner with Marketing to deliver lifecycle and engagement campaigns
- Collaborate with Product and Engineering to improve onboarding and user journeys
- Optimize user flows and operational processes for efficiency
- Define and improve key lifecycle metrics (activation, retention, reactivation, conversion)
- 8+ years of experience in user operations, growth, or lifecycle roles (fintech / crypto preferred)
- Strong understanding of user lifecycle (retention, activation, engagement)
- Experience with user segmentation, CRM, or lifecycle campaigns
- Data-driven mindset; comfortable working with user analytics tools (e.g. Amplitude, Mixpanel, GA)
- Organized, execution-focused, able to manage multiple workflows
- Strong communication and stakeholder management
- Competitive total compensation package
- Various team building programs and company events
- And many more! Apply and let us tell you more!
Questions about this role
Is this position remote?
Yes, the position is remote.
What is the seniority level of this role?
This is a senior-level position.
What are the salary expectations for this role?
The salary range for this position is between $98,000 and $162,000.