Associate Manager, Billing Operations & Strategy

About the role

In this role, you will manage day-to-day billing operations for Coinbase's Custody and Prime products, ensuring invoicing accuracy and timely collections. You will also lead a team while driving automation initiatives to enhance efficiency in billing processes.

The team collaborates closely with various departments, including Revenue Accounting and Engineering, to manage the migration from Salesforce to the Prime platform. Success in this position will involve improving operational processes and maintaining compliance with SOX controls.

The base salary for this role ranges from $130,900 to $154,000, depending on location.

Skills that matter here

• billing: You will own the day-to-day billing operations, focusing on accuracy and efficiency.
• finance operations: This role requires a strong background in finance operations to manage invoicing and collections.
• automation: You will drive automation efforts to improve billing cycle time and quality.
• NetSuite: Experience with NetSuite is crucial for managing billing and invoicing systems.
• Salesforce: You will work on transitioning billing systems from Salesforce to the Prime platform.
• SOX controls: You will execute and maintain SOX controls related to billing operations.

Who this role suits

• A professional with over five years of experience in billing or finance operations.
• Someone who has led teams and managed operational processes effectively.
• A candidate who is proactive in improving processes through automation and technology.
• An individual comfortable with a fast-paced environment and ready to push their limits.

From the employer

What you'll do:

• Own day-to-day billing operations for Custody and Prime, including invoicing accuracy, the monthly close, and the billing ticket queue.
• Lead and develop the billing operations team and coordinate BPO support.
• Drive billing and collections automation, including AI-assisted drafting and ticket triage, to improve cycle time, cost, and quality.
• Partner with Revenue Accounting, FP&A, Engineering, and Sales on billing systems and the migration from Salesforce to the Prime platform.
• Execute and maintain evidence for billing-related SOX controls.

Required Skills and Experience:

• 5+ years in billing, revenue, or finance operations, including direct process ownership.
• Experience leading or mentoring teammates and managing operational queues to SLA.
• Strong command of billing and invoicing systems and reconciliation, with hands-on experience in NetSuite, Salesforce, or comparable tools.
• Track record of improving operational processes through automation and tooling.
• Working familiarity with SOX controls and the financial close.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice:

• Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $130,900—$154,000 USD.
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.