Associate Manager, Billing Operations & Strategy

About the role

This role focuses on the core billing operations for Coinbase's institutional Custody and Prime products. Responsibilities include ensuring invoicing accuracy, managing the monthly financial close, and handling billing support tickets. The position requires leading a billing operations team, coordinating with business process outsourcing (BPO) support, and maintaining compliance with SOX controls related to billing.

A key aspect of this role is driving efficiency and automation within billing and collections. This includes leveraging tools like AI for drafting and ticket triage to improve processing times, reduce costs, and enhance quality. The Associate Manager will also collaborate with various internal teams such as Revenue Accounting, FP&A, Engineering, and Sales to manage billing systems and facilitate platform migrations.

Success in this position means consistently accurate billing, efficient collections, and a robust automation roadmap that scales operations effectively. The individual will be instrumental in improving operational processes through technology and tooling, ensuring smooth financial operations for critical institutional products, and contributing to the company's mission in a fast-paced environment.

The annual base salary for this position ranges from $130,900 to $154,000 USD, with the exact amount varying by location.

Skills that matter here

• billing: This role involves owning day-to-day billing operations, ensuring invoicing accuracy, and managing the monthly close for institutional products.
• finance operations: The position requires a background in finance operations, with direct process ownership and experience in managing operational queues.
• automation: A primary responsibility is to drive billing and collections automation, including using AI to improve efficiency and reduce costs.
• NetSuite: Hands-on experience with NetSuite or comparable billing and invoicing systems is required for managing financial processes.
• Salesforce: Experience with Salesforce or similar tools is necessary, especially as the company migrates billing systems.
• SOX controls: The role involves executing and maintaining evidence for billing-related SOX controls, requiring working familiarity with these regulations.

Who this role suits

• Someone who thrives on owning critical financial processes and ensuring their accuracy.
• An individual who enjoys leading teams and coordinating support to achieve operational goals.
• A professional with a strong track record of improving processes through automation and leveraging new technologies like AI.
• A detail-oriented person comfortable with financial controls and cross-functional collaboration in a dynamic environment.

From the employer

What you'll do:

• Own day-to-day billing operations for Custody and Prime, including invoicing accuracy, the monthly close, and the billing ticket queue.
• Lead and develop the billing operations team and coordinate BPO support.
• Drive billing and collections automation, including AI-assisted drafting and ticket triage, to improve cycle time, cost, and quality.
• Partner with Revenue Accounting, FP&A, Engineering, and Sales on billing systems and the migration from Salesforce to the Prime platform.
• Execute and maintain evidence for billing-related SOX controls.

Required Skills and Experience:

• 5+ years in billing, revenue, or finance operations, including direct process ownership.
• Experience leading or mentoring teammates and managing operational queues to SLA.
• Strong command of billing and invoicing systems and reconciliation, with hands-on experience in NetSuite, Salesforce, or comparable tools.
• Track record of improving operational processes through automation and tooling.
• Working familiarity with SOX controls and the financial close.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice:

• Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $130,900—$154,000 USD.
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.