Remote
$108k–$108k
middle
2 months ago
full-time
quality 8.2/10
- Develop and coach your team through 1:1s and feedback.
- Drive performance and consistency by focusing on key metrics.
- Own quality assurance and identify performance gaps.
- Work with AI tools and drive their adoption.
- Use data to drive decisions and process changes.
- Lead your team through change and collaborate cross-functionally.
- Minimum 2 years of experience in a leadership role.
- Minimum 3 years in a customer-facing technical support role.
- Ability to work evenings, weekends, and some holidays.
- Strong written and verbal communication skills.
- Experience with AI tools and fast-paced change.
- Salary range for NYC or SF: $108,000 - $132,000.
- Salary range for other locations: $100,000 - $125,000.
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