Business Operations Manager / Director – FCM & Brokerage Operations

About the role

This role focuses on owning the entire B2B client onboarding lifecycle, from initial engagement and contract execution through technical integration and operational readiness. The manager will serve as the primary operational contact for institutional clients such as brokers and FCMs, coordinating various operational processes with legal, compliance, product, and technology teams to ensure a smooth and scalable client experience.

A key aspect of this position involves identifying and resolving onboarding bottlenecks, developing pragmatic solutions, and driving their implementation. The successful candidate will also be responsible for creating and maintaining operational playbooks, process documentation, and client readiness materials. Tracking and reporting on onboarding pipeline status, client health, and operational risks to leadership and stakeholders is also a core duty.

The role requires representing the company in client-facing discussions, including negotiations and issue resolution, while building strong client relationships and anticipating operational risks. Additionally, the manager will lead cross-functional special projects, translating business objectives into clear project plans with defined milestones and deliverables, thriving in a fast-moving, lean environment where they may need to build processes while executing.

The salary for this position ranges from $98,000 to $162,000 annually.

Skills that matter here

• NFA Series 3 license: This license is required to perform the duties of the role, or must be obtained within 90 days of starting.
• Business Operations: The role requires at least five years of experience in business operations, client onboarding, or strategic operations, preferably within fintech or regulated financial markets.
• Stakeholder management: Exceptional ability to align cross-functional teams, manage competing priorities, and foster accountability without formal authority is crucial for success.
• Project management: Strong discipline in project management is needed for clear ownership, milestone tracking, risk identification, and follow-through on initiatives.
• Fintech experience: Candidates must have experience in fintech, ideally at a high-growth or leading operator, with crypto or digital assets experience being a plus.
• Analytically rigorous: The role requires an analytical and systems-oriented approach to identify root causes, build frameworks, and design scalable operating models.

Who this role suits

• Someone who can diagnose complex problems and redesign systems rather than just executing tasks.
• A professional with direct exposure to institutional clients and experience leading multi-stakeholder rollouts.
• An individual comfortable operating in a fast-moving environment where they might need to create new processes while executing.
• A collaborative, direct, and highly accountable person with a continuous improvement mindset.

From the employer

What You'll Do

• Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
• Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
• Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
• Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
• Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
• Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
• Represent OG Broker in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they escalate.
• Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.

Preferred Experience

• Valid NFA Series 3 license required (or ability to successfully obtain within 90 days of start date).
• 5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing.
• Experience at a top-tier management consultancy is a huge plus. We value candidates who can diagnose problems, structure ambiguity, and redesign systems rather than simply execute tasks.
• Implementation consulting or enterprise client launch experience, ideally leading complex multi-stakeholder rollouts, for institutional clients is a strong plus.
• Direct exposure to institutional clients is required.
• Experience with CFTC-regulated entities, including CME, derivatives exchanges, clearing houses, futures commission merchants (FCMs), introducing brokers, swap dealers or other comparable regulated market structures is highly valued.
• Deep knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products across multiple asset classes is a strong plus.
• Fintech experience is required, ideally at a high growth or category leading fintech operator. Crypto or digital assets experience is welcome and viewed favorably.

Preferred Skills

• Exceptional stakeholder management, with the ability to align cross-functional teams, manage competing priorities, and create accountability without formal authority.
• Excellent written and verbal communication skills, with the presence to represent Nadex credibly with sophisticated institutional clients.
• Analytically rigorous and systems-oriented, with a strong ability to identify root causes, build frameworks, and design scalable operating models.
• Strong project management discipline, including clear ownership, milestone tracking, risk identification, blocker escalation, and follow-through.
• Sound business judgment and the ability to push back strategically while preserving client relationships and protecting the business.
• Agentic workflow management experience is a strong plus, including the ability to translate complex business processes into modular, step-by-step workflows where specialized agents or tools can coordinate, review, and hand off work autonomously.
• Continuous improvement mindset; you are energized by making complex processes clearer, faster, and more reliable.
• Collaborative, direct, low-ego, and highly accountable.
• Comfortable operating in a fast-moving, lean environment where you may need to build the playbook while executing.

Benefits

• Competitive salary.
• Attractive annual leave entitlement including: birthday, work anniversary.
• 401(k) plan with employer match.
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance.
• Work Flexibility Adoption. Flexi-work hour and hybrid set-up.
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.