Role in brief
Immunefi is seeking a Community Manager to oversee its online communities, primarily on Discord. This role involves managing support, moderating discussions, and engaging with users in the crypto/Web3 space. Candidates with experience in community management, particularly with Discord and support ticketing, should apply.
About the role
This role focuses on maintaining and growing Immunefi's online presence, specifically within the crypto and Web3 communities. The Community Manager will be responsible for day-to-day operations, including moderating discussions, responding to inquiries, and ensuring a positive environment for participants. A key aspect of the work involves managing support requests and utilizing tools to streamline these processes.
The successful candidate will be expected to bring a proactive approach to community engagement and organization. This includes effectively prioritizing tasks and communicating clearly, even when dealing with complex technical concepts. While the role is centered on community interaction, familiarity with data analysis tools will help in understanding community trends and effectiveness.
Success in this position means fostering a well-managed and engaged community. This involves not only reactive moderation and support but also proactive efforts to build connections and facilitate discussions. Experience in technical or cybersecurity communities, especially those related to bug bounties, would be beneficial for understanding the specific needs of Immunefi's user base.
The salary for this position ranges from $36,000 to $90,000.
Skills that matter here
- Discord community management: This role requires direct experience in managing and moderating online communities specifically on the Discord platform.
- Zendesk: Experience with Zendesk or similar ticketing systems is needed for managing support queues efficiently.
- Looker Studio: Familiarity with analytics tools like Looker Studio is beneficial for understanding community data and trends.
- cybersecurity: Prior experience in a cybersecurity community role is a plus, indicating an understanding of the domain.
- bug bounty programs: Knowledge of bug bounty programs is helpful for engaging with Immunefi's specific technical community.
Who this role suits
- Someone with a background in online community management within the crypto/Web3 sector.
- An individual who excels at clear written and verbal communication, able to simplify complex information.
- A person who is proactive, well-organized, and capable of effectively prioritizing multiple tasks.
- A candidate who is comfortable managing support inquiries and using ticketing platforms.
From the employer
Preferred Qualifications
- 1-2 years of proven experience managing online communities in the crypto/Web3 space.
- Hands-on experience with Discord community management, moderation, and tooling.
- Experience managing support queues, ideally with Zendesk or a similar ticketing platform.
- Strong written and verbal communication skills, with the ability to simplify complex concepts.
- Proactive mindset with excellent organizational skills and ability to prioritize effectively.
- Familiarity with analytics tools such as Looker Studio or equivalent.
Nice-to-Have
- Prior experience in a cybersecurity, bug bounty, or technical community role.
- Knowledge of bug bounty programs and the broader Web3 security ecosystem.
- Creative approach to engagement for technical communities.
Questions about this role
What is the seniority level for this role?
The job posting does not specify a seniority level for this position.
What is the remote work policy for this position?
This is a fully remote position with no specified location restrictions.
What skills are preferred for this role?
Preferred skills include 1-2 years of experience in crypto/Web3 community management, hands-on Discord experience, managing support queues (ideally with Zendesk), strong communication skills, a proactive mindset, and familiarity with analytics tools like Looker Studio.