Crypto Community Manager

About the role

This role focuses on building and maintaining the community around Stronghold's SHx token. You will be responsible for developing the overall community strategy, driving engagement across various platforms, and acting as a primary point of contact for token holders. This includes responding to inquiries, gathering feedback, and ensuring accurate communication regarding the token's developments.

A key part of this position involves representing the SHx token at industry events, both in-person and virtually. You will design and host online events such as AMAs and webinars to keep the community informed and engaged. Collaboration with marketing and product teams is essential to translate community insights into actionable strategies and to craft messages tailored for token holders.

Success in this role means consistently growing the SHx community, fostering a positive and active environment, and effectively reporting on community health and sentiment to leadership. The ideal candidate will be proactive in problem-solving and adept at adapting to the fast-paced nature of the crypto space, while maintaining professionalism and enthusiasm in community interactions.

The salary for this position ranges from $100,000 to $165,000 annually.

Skills that matter here

• community management: This role requires leading all aspects of community strategy, growth, and engagement for the SHx token.
• blockchain: Experience in this sector is preferred, as the role involves managing a community around a cryptocurrency token.
• fintech: Prior experience in financial technology is beneficial given Stronghold's focus on financial services.
• social media platforms: Proficiency is needed to manage and engage the community across various online channels.
• AI tools: The role requires proficiency in prompting tools like ChatGPT or Claude to support community efforts.
• cryptocurrency: Familiarity with this technology and the SHx token is a strong advantage for engaging with token holders.

Who this role suits

• A person with a proven track record of building and managing online communities.
• Someone who excels at both written and verbal communication, able to convey complex information clearly.
• An individual who is organized and capable of managing multiple projects simultaneously.
• A proactive problem-solver who can adapt to rapid changes and maintain professionalism in challenging situations.

From the employer

What You’ll Do

• Own and lead SHx’s community strategy, growth, and engagement across key platforms.
• Respond to community inquiries and feedback with empathy and accuracy.
• Represent SHx at industry meetups, events, and conferences.
• Design and host virtual events like AMAs, webinars, and token updates.
• Work closely with marketing and product to surface community insights.
• Create updates and high-signal messaging tailored to SHx token holders and advocates.
• Track engagement, sentiment, and report on community health to leadership.
• Provide regular reports to leadership on community growth, engagement, and sentiment.

What We’re Looking For

• 7+ years of experience in community management or a similar role, preferably in blockchain, fintech, or tech startups.
• Demonstrated success in building and managing online communities.
• Exceptional written and verbal communication skills.
• Proficiency in social media platforms, community management tools, and analytics software.
• Strong organizational skills and ability to juggle multiple projects.
• Must be proficient in prompting AI tools like ChatGPT and/or Claude.
• Familiarity with cryptocurrency, blockchain technology, and SHx is a strong plus. A deep understanding of online communities and the ability to navigate the complexities of community dynamics.
• Passion for building inclusive, engaged, and vibrant communities. A proactive, problem-solving approach with an ability to adapt to fast-changing environments. Must have the ability to remain professional and enthusiastic in the face of potential confrontation.