Community Manager, West Africa

About the role

As a Community Manager at Binance, you will lead community engagement efforts in West Africa, organizing events and managing online platforms like Telegram and Discord. Your role will involve fostering connections with local crypto communities and universities to enhance Binance's presence.

Success in this role means effectively promoting Binance's brand and products while providing high-quality support to users. You will be responsible for creating relevant content, managing community feedback, and implementing strategies to grow the user base.

The salary range for this role is between $82,000 and $138,000.

Who this role suits

• Has 2-4 years of experience in community management or event organization.
• Is passionate about cryptocurrency and actively uses Binance products.
• Possesses strong communication and conflict resolution skills.
• Adapts well to flexible working hours and enjoys engaging with diverse communities.

From the employer

• Binance Angels program - Recruit, train, and manage Binance Angels (volunteer community program).
• Events & meetups - Organise and host online and offline community events, meetups, webinars, workshops, and educational sessions to drive engagement and brand awareness.
• Telegram/Discord moderation - Lead moderation of regional Telegram and Discord groups, including implementing bots, mini-games, and community campaigns.
• Partnerships & university outreach - Build partnerships with local crypto communities, student groups, and universities to expand Binance Academy reach.
• Content creation & localisation — Create, translate, and proofread community content in English and local languages for regional relevance.
• Platform expansion - Explore and introduce new community-friendly platforms to extend the local user base and brand awareness.
• Brand promotion & community support - Promote Binance's brand, products, and campaigns while providing high-quality community support.
• User acquisition through community - Turn community awareness into traders and traders into advocates via owned community channels.
• Feedback loop - Collect user insights, market trends, and community feedback and relay to internal Product, Growth, and Marketing teams.

• Minimum 2–4 years in community management, event organisation, or related fields.
• Crypto and Binance enthusiast - actively uses Binance products (Spot, Margin, Futures, P2P, Earn) and understands crypto/blockchain terminology (DeFi, Web3, NFT).
• Experience curating content for social media platforms; Twitter, Telegram, Discord, Facebook, WhatsApp.
• Proven community or event management experience with strong ownership and emotional intelligence.
• Familiarity with Telegram moderation tools, bots, and community engagement campaigns.
• Strong analytical mindset (comfortable with data, dashboards, ROI tracking).
• Strong conflict resolution and communication skills with the ability to manage difficult conversations constructively.
• Ability to work flexible hours (crypto communities are active round the clock).
• Fluent English.
• Deep understanding of the West African social media landscape and community behaviour.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).