Specialist, Market Operations

About the role

This role focuses on providing direct support for Coinbase's electronic trading and clearing systems. Responsibilities include managing real-time functional and technical issues for both internal and external platforms, investigating customer inquiries related to exchange functionality and market events, and resolving operational problems. The specialist will also lead investigations into exchange operations, including analyzing and resolving error trades.

A key part of this position involves coordinating with product and development teams. This includes assisting with the launch of new products, implementing platform updates, and conducting deployment testing in pre-production environments. The specialist will also support client and vendor onboarding by setting up connectivity and triaging issues, while continuously identifying opportunities to improve processes for enhanced operational reliability.

Success in this role requires a candidate with a background in financial markets operations or a similar technical operations role. The ideal individual will have demonstrated knowledge of listed futures or options, experience with error trade analysis, and the ability to diagnose and resolve complex production issues. The role demands strong communication skills to explain root causes and remediation to both technical and non-technical audiences.

The listed salary range for this role is between $120,000 and $200,000 USD, with total compensation potentially including equity and bonus eligibility.

Skills that matter here

• financial markets operations: This role requires experience in financial markets operations or a technical operations role to provide real-time support for trading and clearing systems.
• listed futures: The specialist needs product and operational knowledge of listed futures to effectively support exchange functionality and resolve related inquiries.
• options: Experience with options is necessary for understanding and addressing issues related to exchange products and market events.
• error trade analysis: The role involves leading investigations and resolving operational issues, specifically performing error trade analysis and resolution.
• FIX protocol: Familiarity with FIX protocol is beneficial for understanding connectivity and exchange communication within trading systems.
• SQL: Knowledge of SQL can be useful for diagnosing complex production issues and analyzing data within trading and clearing platforms.

Who this role suits

• Someone with a background in Information Systems, Economics, or Finance who has at least one year of experience in financial markets operations.
• An individual who can diagnose and resolve complex technical issues across trading and clearing platforms, explaining solutions to diverse audiences.
• A person who can manage high volumes of support inquiries across multiple channels while maintaining quality and working under time-sensitive conditions.
• A candidate who is proactive in identifying process improvements and can coordinate effectively with product and development teams.

From the employer

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage.
• Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

• BA/BS in Information Systems, Economics, Finance, or a related technical field, with 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
• Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
• Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

• Competitive salary range of $120K-$200K.
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
• Remote-first environment with quarterly in-person working sessions.