Specialist, Market Operations

About the role

In this role at Coinbase, you will provide essential support for trading and clearing systems, ensuring smooth operations for both internal and external stakeholders. Your responsibilities include resolving customer inquiries and leading investigations related to exchange functionality and market events.

You will collaborate with product and development teams to launch new products and implement updates, while also identifying process improvements that enhance operational reliability. Success in this position requires strong problem-solving skills and the ability to manage high-volume support across various channels.

The position offers a competitive salary ranging from $120K to $200K, with additional compensation possibilities.

Skills that matter here

• Information Systems: This role requires a solid understanding of information systems to support trading and clearing operations.
• Finance: Knowledge of finance is crucial for analyzing market events and customer inquiries.
• SQL: SQL skills are needed for data analysis and troubleshooting within trading platforms.
• Salesforce: Familiarity with Salesforce is important for managing customer relationships and support.
• JIRA: JIRA is used for tracking tasks and managing projects related to operational support.
• FIX protocol: Understanding FIX protocol is essential for facilitating electronic trading communications.

Who this role suits

• Candidates should have a background in financial markets or technical operations.
• They must be comfortable working in a fast-paced environment and managing multiple support channels.
• A proactive attitude towards problem-solving and process improvement is essential.
• Strong communication skills are necessary to convey complex issues to various audiences.

From the employer

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage.
• Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

• BA/BS in Information Systems, Economics, Finance, or a related technical field, with 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
• Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
• Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

• Competitive salary range of $120K-$200K.
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
• Remote-first environment with quarterly in-person working sessions.