Specialist, Market Operations

Coinbase · website
Remote $120k–$200k 2 months ago full-time quality 8.2/10
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Information SystemsEconomicsFinancefinancial markets operationstechnical operationslisted futuresoptionserror trade analysisFIX protocolSQLSalesforceJIRA
  • Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX.
  • Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
  • Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
  • Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
  • Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage.
  • Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.
  • BA/BS in Information Systems, Economics, Finance, or a related technical field, with 1+ years of experience in financial markets operations or a technical operations role.
  • Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
  • Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
  • Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
  • Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
  • Competitive salary range of $120K-$200K.
  • Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
  • Remote-first environment with quarterly in-person working sessions.
Apply now →

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