Role in brief
Notion is seeking an Enterprise Customer Success Manager to enhance AI-powered workflows for Fortune 500 clients. This role focuses on customer adoption, retention, and expansion. Candidates with extensive experience in Customer Success or Account Management should apply.
About the role
As an Enterprise Customer Success Manager at Notion, you will be instrumental in driving the growth and adoption of AI-powered workflows among Fortune 500 companies. Your role will involve ensuring customers achieve tangible results, which is crucial for the success of both the clients and Notion.
You will take ownership of the customer journey from adoption to renewal, leveraging your strong discovery skills to identify challenges and connect them with tailored solutions. This position also offers the chance to shape the future of Customer Success at Notion, allowing you to build playbooks and processes based on your learnings.
The role offers a competitive salary range between $180,000 and $240,000, reflecting the level of expertise required.
Who this role suits
- A seasoned professional with over 7 years in Customer Success or Account Management.
- Someone who thrives in a fast-paced environment and is comfortable navigating ambiguity.
- A creative problem solver who enjoys working cross-functionally to address customer needs.
- An effective communicator who can present value to senior audiences.
From the employer
- Drive growth, adoption, retention, and expansion for a product people love.
- Help customers achieve real results through AI-powered workflows.
- Own renewal execution grounded in proven value and outcomes.
- Help build the foundations of Customer Success at Notion.
- Meaningfully shape our future product.
- Elevate your skills as we tackle our most impactful challenges.
- 7+ years of success in your current Customer Success or Account Management role.
- Experience driving the end-to-end customer journey - from adoption to renewal.
- Strong discovery skills to uncover customer challenges and connect them to tailored solutions.
- Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows.
- Ability to articulate value customers are receiving and present it effectively to senior audiences.
- Ability to build Customer Success playbooks and new processes based on learnings.
- Ability to work cross-functionally to solve customer problems creatively.
- Ability to navigate ambiguity in a fast-paced and foundational team.
- Competitive cash compensation, equity, and benefits.
- Estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $180,000-$240,000.
- In-person collaboration is essential; work from the office on designated Anchor Days.
Questions about this role
What is the remote policy?
In-person collaboration is essential, with designated Anchor Days for office work.
What are the salary expectations for this role?
The estimated total on-target earnings range from $180,000 to $240,000.