Enterprise Customer Success Manager, AMER

About the role

This role focuses on driving the adoption, retention, and expansion of Notion's AI-powered workspace within large organizations. The successful candidate will work with Fortune 500 clients, helping them integrate AI workflows to achieve their business objectives. This involves understanding customer challenges, connecting them with solutions, and articulating the value derived from Notion's platform.

A key aspect of this position is owning the renewal process, ensuring it is based on demonstrated value and positive outcomes for the clients. Beyond direct customer engagement, this role offers the opportunity to contribute to the foundational development of Notion's Customer Success department, influencing future product direction and internal processes.

Success in this position means consistently helping enterprise customers achieve real results with AI-powered workflows, leading to sustained growth and satisfaction. It also involves building new playbooks and processes for customer success, collaborating across internal teams to resolve client issues, and thriving within a fast-paced, evolving team environment.

The estimated total on-target earnings for this role, including base salary and incentive pay, range from $180,000 to $240,000.

Skills that matter here

• Customer Success: This role requires 7+ years of experience in customer success, focusing on guiding enterprise clients through their entire journey from adoption to renewal.
• Account Management: Experience in account management is relevant, particularly in managing relationships and driving growth with large enterprise accounts.
• discovery skills: The role demands strong discovery skills to identify customer challenges and align them with tailored solutions provided by Notion's platform.
• technical concepts: The ability to understand technical concepts is necessary to effectively build and implement AI workflows for enterprise customers.
• Customer Success playbooks: This position involves building new customer success playbooks and processes based on insights and learnings from client interactions.
• cross-functionally: The role requires collaboration across internal teams to creatively solve customer problems and ensure client satisfaction.

Who this role suits

• A person who thrives on guiding large organizations through complex product adoption and value realization.
• Someone with a strong background in enterprise customer success, comfortable owning the full customer lifecycle from onboarding to renewal.
• An individual who enjoys contributing to strategic team development and process building within a dynamic environment.
• A professional who can effectively communicate value to senior audiences and navigate technical discussions around AI workflows.

From the employer

• Drive growth, adoption, retention, and expansion for a product people love.
• Help customers achieve real results through AI-powered workflows.
• Own renewal execution grounded in proven value and outcomes.
• Help build the foundations of Customer Success at Notion.
• Meaningfully shape our future product.
• Elevate your skills as we tackle our most impactful challenges.

• 7+ years of success in your current Customer Success or Account Management role.
• Experience driving the end-to-end customer journey - from adoption to renewal.
• Strong discovery skills to uncover customer challenges and connect them to tailored solutions.
• Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows.
• Ability to articulate value customers are receiving and present it effectively to senior audiences.
• Ability to build Customer Success playbooks and new processes based on learnings.
• Ability to work cross-functionally to solve customer problems creatively.
• Ability to navigate ambiguity in a fast-paced and foundational team.

• Competitive cash compensation, equity, and benefits.
• Estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $180,000-$240,000.
• In-person collaboration is essential; work from the office on designated Anchor Days.