Experienced Support Specialist
Role in brief
This role is for an experienced support specialist at an international company focused on astrology, tarot, and esoterics. The specialist will manage client communications, schedule consultations, and assist with payments, primarily using CRM and Google Sheets. It suits a disciplined individual with chat support experience and strong organizational skills.
About the role
The primary focus of this role is direct client communication through correspondence, ensuring clients receive timely assistance and information. Responsibilities include scheduling consultations, sending reminders, and guiding clients through the payment process. This position does not involve sales, allowing the specialist to concentrate solely on client support and satisfaction.
The support department is expanding within an international company that has been established for over six years. The specialist will work within a team dedicated to projects in the astrology, tarot, and esoterics sector. Success in this role means efficiently managing multiple client dialogues, maintaining a high level of organization, and ensuring smooth client interactions from inquiry to payment completion.
This is a fully remote position with a consistent 5/2 work schedule from 09:00 to 20:00 MSK. The ideal candidate will be self-disciplined and capable of quickly adapting to new information and processes. The work environment emphasizes growth and requires the ability to handle a fast-paced support operation without concurrent job commitments.
The compensation for this role ranges from 50,000 to 90,000 RUB per month, with no stated upper cap.
Skills that matter here
- CRM: This role requires working within a CRM system to manage client interactions and track support activities.
- Google Sheets: Proficiency in Google Sheets is necessary for organizing data and managing various aspects of client support.
Who this role suits
- Someone who thrives in a remote work environment and can maintain discipline without direct supervision.
- An individual who enjoys direct client interaction through written correspondence and can manage multiple conversations.
- A person who is organized, detail-oriented, and capable of quickly learning new processes and information.
- Someone who is comfortable with a fixed work schedule and committed to a single employer.
From the employer
- Communicate with clients via correspondence (no sales involved)
- Schedule consultations and send reminders
- Answer questions and assist until payment
- Work in CRM and Google Sheets
- Age 21+
- At least 1 year of experience in chats/correspondence
- Fast typing speed and ability to handle multiple dialogues simultaneously
- Proficient in Google Sheets
- Disciplined and ready for quick learning
- Fully remote work
- No concurrent jobs
- Schedule: 5/2 from 09:00 to 20:00 MSK (weekends off)
- Income from 50,000 to 90,000 RUB per month with no cap
- Work in a cool, fast-growing company
Questions about this role
What is the remote work policy for this position?
This is a fully remote position, and candidates are expected to work from home.
What is the required level of experience for this role?
This is a middle-seniority role, requiring at least one year of experience in chat or correspondence-based support.
What skills are essential for this job?
Essential skills include proficiency in CRM and Google Sheets, fast typing, and the ability to handle multiple dialogues simultaneously.
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