Head of Product Operations & Automation

About the role

In this role, you will be responsible for prioritizing and managing new Product Ops initiatives at Fundraise Up. You will lead cross-team process changes, ensuring that stakeholders are aligned and that major initiatives are effectively adopted across the Product department.

You will also focus on driving AI automation within product workflows, identifying opportunities for improvement, and overseeing the implementation of solutions. Success in this position will require strong metrics-driven decision-making and the ability to influence cross-functional teams.

The salary range for this position is between $161,000 and $253,000, reflecting the seniority and responsibilities of the role.

Skills that matter here

• Process design experience: This role requires the ability to design and implement effective processes across teams.
• Cross-functional influence: You will need to collaborate and influence various teams to drive initiatives.
• Metrics-driven: A focus on metrics will guide decision-making and process improvements.
• AI automation fluency: You will leverage AI tools to enhance product workflows and drive efficiency.

Who this role suits

• The ideal candidate has a strong background in process design and management.
• They are comfortable working in a fully remote environment and can effectively communicate in English.
• They possess a metrics-driven mindset and can prioritize initiatives that drive significant impact.
• They are proactive in identifying problems and driving solutions across teams.

From the employer

• Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit.
• Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption.
• Own cross-team processes across the Product department (Product, Design, and Analytics) where central coordination is required — quarterly planning, goal decomposition, metrics alignment.
• Build and maintain shared frameworks and artifacts (prioritization logic, metrics models, decision templates) that improve clarity and consistency across the product team.
• Identify and escalate systemic process problems that require cross-team or leadership-level decisions.
• Drive AI automation of product workflows — identify high-leverage opportunities, build or oversee solutions, measure against baselines, and decide what scales across the team.
• Manage Product Ops focus and load: ensure the team works on things that move the needle, not reactive noise.

• Process design experience.
• Cross-functional influence.
• Metrics-driven.
• Bias toward scalability.
• Full ownership of your domain.
• AI automation fluency.
• Fluent English (C1+).
• 2–3 years of experience in People Management.

• 31 days of paid time off
• 100% paid telemedicine plan
• Home office setup assistance
• English learning courses
• Professional education budget
• Gym or swimming pool membership
• Co-working support
• Fully remote work