Head of Product Operations & Automation

About the role

This role focuses on optimizing the product development lifecycle by leading new Product Operations initiatives. The Head of Product Operations & Automation will prioritize tasks, allocate resources, and guide major process changes across the Product, Design, and Analytics teams. Success in this area means establishing clear, efficient workflows that enhance collaboration and decision-making.

A key component of this position involves owning and improving central coordination efforts within the product department. This includes managing quarterly planning, breaking down goals into actionable steps, and ensuring consistent metrics alignment. The role also requires building and maintaining shared frameworks, such as prioritization logic and decision templates, to bring clarity and consistency to the entire product team.

The Head of Product Operations & Automation will also be responsible for identifying and resolving systemic process issues, often requiring leadership-level decisions. A significant part of the role is driving AI automation within product workflows, from identifying opportunities to implementing solutions and scaling successful initiatives. This involves ensuring the Product Operations team focuses on high-impact work rather than reactive tasks.

The salary for this role ranges from $161,000 to $253,000 USD.

Skills that matter here

• Process design experience: This role requires designing and implementing new workflows and frameworks for the product department.
• Cross-functional influence: The Head of Product Operations will need to align stakeholders and drive adoption of new processes across different teams.
• Metrics-driven: This position involves aligning metrics, measuring the impact of automation, and making data-informed decisions.
• Bias toward scalability: The individual will need to build solutions and processes that can grow and be adopted across the entire product team.
• AI automation fluency: A core responsibility is to identify, build, and scale AI-driven solutions for product workflows.
• People Management: The role requires 2-3 years of experience in managing people, indicating leadership and team development responsibilities.

Who this role suits

• A person who thrives on optimizing systems and processes, always looking for ways to improve efficiency and clarity.
• Someone who can effectively influence diverse teams and stakeholders without direct authority.
• An individual with a strong analytical mindset, comfortable using metrics to drive decisions and measure impact.
• A leader who is proactive in identifying problems and takes full ownership of solutions, especially those involving new technologies like AI.

From the employer

• Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit.
• Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption.
• Own cross-team processes across the Product department (Product, Design, and Analytics) where central coordination is required — quarterly planning, goal decomposition, metrics alignment.
• Build and maintain shared frameworks and artifacts (prioritization logic, metrics models, decision templates) that improve clarity and consistency across the product team.
• Identify and escalate systemic process problems that require cross-team or leadership-level decisions.
• Drive AI automation of product workflows — identify high-leverage opportunities, build or oversee solutions, measure against baselines, and decide what scales across the team.
• Manage Product Ops focus and load: ensure the team works on things that move the needle, not reactive noise.

• Process design experience.
• Cross-functional influence.
• Metrics-driven.
• Bias toward scalability.
• Full ownership of your domain.
• AI automation fluency.
• Fluent English (C1+).
• 2–3 years of experience in People Management.

• 31 days of paid time off
• 100% paid telemedicine plan
• Home office setup assistance
• English learning courses
• Professional education budget
• Gym or swimming pool membership
• Co-working support
• Fully remote work