Host Communications Channels Lead

About the role

In this role, you will optimize content management systems to improve communication for Airbnb's extensive network of over 5 million hosts. You will be responsible for managing and delivering content, ensuring it meets quality standards and aligns with business goals.

You will work closely with global teams to localize content, analyze channel performance, and implement best practices. Success in this position involves effectively collaborating with various teams, including engineering and design, to enhance user experiences and support community-building initiatives.

The salary for this role ranges from $132,000 to $155,000 USD.

Who this role suits

• A person with a strong background in digital content management and a proven ability to optimize workflows.
• Someone who is comfortable analyzing data and using insights to inform decisions.
• A collaborative individual who enjoys working cross-functionally with diverse teams.
• An effective communicator who can articulate technical concepts clearly.

From the employer

Responsibilities

• Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery.
• Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards.
• Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications.
• Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and quality.
• Partner with global teams to localize and manage content at scale.
• Develop and maintain documentation and best practices to support internal teams and content creators in using content management systems effectively.
• Contribute requirements and operational feedback to inform the development of scalable features that align with business goals.
• Support feature development by BizTech, MarTech, and Engineering with operational expertise and testing support.
• Monitor channel performance through data and insights, flagging opportunities to optimize user experience and support community-building initiatives.
• Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
• Share and suggest emerging tools and contribute ideas to improve channel operations to expand our impact on the host community.
• Manage comprehensive campaign operations and execution across multiple simultaneous releases, maintaining high standards for precision, efficiency, and brand alignment.

Requirements

• 5+ years of hands-on content management in large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences.
• Experience analyzing and improving publishing workflows and campaign operations.
• Experience working cross-functionally with product, engineering, design, and data teams.
• Confidence partnering with engineers to resolve bugs and improve platform performance.
• Outstanding technical communication skills and a working knowledge of product development.
• Comfortable gathering and interpreting data, user insights, and product analytics to inform operational decisions and recommendations.
• Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams.

Conditions

• Base pay range: $132,000 — $155,000 USD.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
• Remote eligible position with occasional work at an Airbnb office or attendance at offsites.