HR Technology and Performance Operations Associate

About the role

In this role, you will support HR systems, focusing on UKG and Lattice, ensuring smooth operations and accurate data management. Your responsibilities will include troubleshooting system issues, assisting with technology enhancements, and managing user support requests.

You will also partner with HR business partners to oversee performance review cycles, create HR reports, and maintain data accuracy. Success in this position requires strong organizational skills and the ability to handle sensitive information with discretion.

The salary range for this position is between $75,000 and $125,000.

Skills that matter here

• HR systems: This role requires supporting and enhancing HR systems like UKG and Lattice.
• UKG: Experience with UKG is preferred for managing HR data and processes.
• Lattice: You will administer performance reviews and lead training sessions using Lattice.
• Excel: Proficiency in Excel is necessary for developing HR reports and conducting data audits.

Who this role suits

• A professional with a background in HR operations or HRIS support.
• Someone who pays attention to detail and manages data accurately.
• An individual who can communicate effectively and solve problems efficiently.
• A candidate comfortable working in a fast-paced and flexible environment.

From the employer

Key Responsibilities:

• HR Systems Support
• Provide day-to-day support for HR systems, including UKG and Lattice, by assisting with system maintenance, troubleshooting, and user support.
• Assist with HR technology enhancements, implementations, and process improvement initiatives, including discovery, testing, documentation, and coordination activities.
• Support employee data updates and maintain data accuracy across HR systems.

• Performance Management Support
• Partner with HRBPs to administer performance review cycles in Lattice.
• Support review cycle launches, communications, scheduling, and compliance throughout each phase of the process.
• Lead Lattice trainings/info sessions.

• Reporting & Data Management
• Develop and deliver ad hoc HR reports, alerts and metrics using UKG/Lattice People Analytics, Excel, or other reporting tools.
• Conduct regular data audits to ensure accuracy and consistency.
• Support ongoing compliance reporting initiatives.

• User Support
• Serve as a point of contact for HRIS and performance management related questions and user support requests.
• Provide guidance to employees, managers, and HR team members on HR system processes and functionality.
• Create and maintain user guides, process documentation, and SharePoint site content to support a strong self-service culture.

Qualifications:

• Bachelor’s degree in Human Resources, Business, Information Systems, or related field preferred.
• 2–5 years of experience in HR operations, HRIS support, HR technology, or related HR functions.
• Experience working with HR systems such as UKG and/or Lattice preferred.
• Strong attention to detail and ability to manage data accurately and confidentially.
• Proficiency in Excel and comfort working with reports and HR data.
• Strong organizational, communication (oral and written), and problem-solving skills.
• Ability to handle sensitive and confidential information with discretion.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting HR processes such as performance management or employee data management is a plus.

What You Get:

• Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
• Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
• Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
• Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.