HR Technology and Performance Operations Associate

About the role

This role focuses on maintaining and optimizing Bpmcpa's HR technology stack, with a primary emphasis on UKG and Lattice. The associate will provide daily system support, troubleshoot issues, and contribute to system enhancements and process improvements. This includes managing employee data accuracy and ensuring smooth operation of HR systems.

A key part of this position involves supporting performance management cycles within Lattice. The associate will work with HR Business Partners to administer reviews, coordinate communications, and ensure compliance throughout the process. They will also lead training sessions to help users understand and utilize the Lattice platform effectively.

The associate will be responsible for reporting and data management, developing ad hoc HR reports using tools like UKG/Lattice People Analytics and Excel. This includes conducting regular data audits to maintain accuracy and supporting ongoing compliance reporting. Additionally, the role serves as a point of contact for HRIS and performance management questions, providing guidance and creating documentation to promote self-service.

The salary for this role is listed between $75,000 and $125,000 USD annually.

Skills that matter here

• HR systems: This role provides day-to-day support, maintenance, and troubleshooting for the company's human resources systems.
• UKG: The associate will specifically support and utilize the UKG system for HR operations and reporting.
• Lattice: This position involves administering performance review cycles, leading trainings, and supporting users within the Lattice platform.
• Excel: Proficiency in Excel is required for developing reports, analyzing HR data, and conducting data audits.

Who this role suits

• Someone with 2-5 years of experience in HR operations, HRIS support, or HR technology.
• A person who is detail-oriented and capable of managing sensitive and confidential HR data accurately.
• An individual with strong organizational and problem-solving skills, able to handle multiple priorities.
• A candidate who can effectively communicate and provide user support for HR systems to various stakeholders.

From the employer

Key Responsibilities:

• HR Systems Support
• Provide day-to-day support for HR systems, including UKG and Lattice, by assisting with system maintenance, troubleshooting, and user support.
• Assist with HR technology enhancements, implementations, and process improvement initiatives, including discovery, testing, documentation, and coordination activities.
• Support employee data updates and maintain data accuracy across HR systems.

• Performance Management Support
• Partner with HRBPs to administer performance review cycles in Lattice.
• Support review cycle launches, communications, scheduling, and compliance throughout each phase of the process.
• Lead Lattice trainings/info sessions.

• Reporting & Data Management
• Develop and deliver ad hoc HR reports, alerts and metrics using UKG/Lattice People Analytics, Excel, or other reporting tools.
• Conduct regular data audits to ensure accuracy and consistency.
• Support ongoing compliance reporting initiatives.

• User Support
• Serve as a point of contact for HRIS and performance management related questions and user support requests.
• Provide guidance to employees, managers, and HR team members on HR system processes and functionality.
• Create and maintain user guides, process documentation, and SharePoint site content to support a strong self-service culture.

Qualifications:

• Bachelor’s degree in Human Resources, Business, Information Systems, or related field preferred.
• 2–5 years of experience in HR operations, HRIS support, HR technology, or related HR functions.
• Experience working with HR systems such as UKG and/or Lattice preferred.
• Strong attention to detail and ability to manage data accurately and confidentially.
• Proficiency in Excel and comfort working with reports and HR data.
• Strong organizational, communication (oral and written), and problem-solving skills.
• Ability to handle sensitive and confidential information with discretion.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting HR processes such as performance management or employee data management is a plus.

What You Get:

• Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
• Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
• Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
• Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.