Role in brief
Wert is a fintech startup specializing in Web3 payment solutions for NFT marketplaces, DeFi protocols, and DAOs. This role involves guiding partners through the integration of Wert's payment systems, troubleshooting technical issues, and contributing to documentation. Candidates with Web3 experience and strong communication skills who enjoy supporting technical integrations should apply.
About the role
This position focuses on supporting Wert's partners as they integrate Web3 payment solutions. You will be the primary contact for partners, guiding them from initial setup through launch and addressing any technical issues that arise. The role requires proactive engagement in partner chats to ensure they feel supported and informed throughout the integration journey.
A key part of this role involves collaborating with internal teams. You will work closely with the engineering team to troubleshoot and resolve technical challenges, and with product and tech teams to relay partner feedback. This collaboration helps improve integration processes and informs future product development.
Success in this role means contributing to smoother integration experiences for partners and enhancing Wert's knowledge base. You will identify areas for improvement in existing integration processes and maintain internal documentation. This work directly supports Wert's mission to provide leading payment solutions within the Web3 space.
The compensation for this full-time role is 38,000 USD annually.
Skills that matter here
- Web3: Experience with Web3 or blockchain technologies is foundational for understanding the products and partner needs.
- APIs: Technical aptitude with APIs is required to assist partners with integrations and troubleshoot connectivity issues.
- blockchain: Familiarity with blockchain concepts is necessary to support partners integrating Web3 payment solutions.
- NFTs: Understanding NFTs is relevant as Wert provides payment connectivity for NFT marketplaces.
- DeFi: Knowledge of DeFi protocols is important as Wert's solutions also support this sector.
Who this role suits
- Someone who enjoys being the primary point of contact for external partners and guiding them through technical processes.
- An individual who is proactive in identifying and resolving technical issues, even with guidance from engineering.
- A person who thrives in a remote work environment and can manage their tasks independently.
- A candidate who is adept at communicating technical information clearly and concisely, both verbally and in writing.
From the employer
- Support partners throughout the integration process, from setup to launch.
- Troubleshoot and resolve technical issues with guidance from the engineering team.
- Identify and suggest improvements for smoother integrations.
- Represent Wert in partner chats, ensuring partners feel supported and informed.
- Maintain and expand the knowledge base and internal documentation.
- Collaborate with product and tech teams to share partner feedback.
- Experience with Web3 or blockchain technologies.
- Strong written and verbal communication skills.
- Proactive and solution-oriented mindset.
- Technical aptitude with APIs and basic code snippets.
- Ability to work independently in a distributed team.
- Be part of the leading payment solution in Web3.
- Collaborate with top NFT and DeFi projects.
- 100% remote work with flexible hours.
- Flat structure and fast decision-making.
- Clear growth path with salary and responsibilities growing with impact.
Questions about this role
What is the remote work policy for this position?
This is a 100% remote position with flexible hours, allowing work from any location.
What level of experience is expected for this role?
The role requires experience with Web3 or blockchain technologies and technical aptitude with APIs.
How do I apply for this job?
You can apply through the company's website at https://applicantai.com/wert/integration-support-agent/11029.