International Operations - P2P

About the role

This role involves monitoring the daily performance of Binance's P2P platform specifically within the LATAM region. Responsibilities include tracking liquidity, order success rates, dispute resolution, and user behavior. The specialist will identify operational issues and propose data-driven solutions to improve efficiency and user experience on the platform. Success in this position means consistently enhancing the platform's operational health and user satisfaction in the designated markets.

The position requires close collaboration with multiple internal teams, including risk, compliance, product, marketing, community, and customer support. This coordination ensures safe marketplace operations, adherence to local regulations, and effective rollout of new features and campaigns. The specialist will also support the development of the merchant ecosystem through vetting, performance tracking, and incentive programs.

A key aspect of this role is analyzing P2P market trends, pricing dynamics, and payment methods across LATAM. The specialist will build dashboards and reports to track market conditions and internal key performance indicators, providing insights to inform strategic decisions. This analytical work ensures balanced liquidity across fiat pairs and payment channels in various LATAM countries.

The annual salary for this role ranges from $90,000 to $150,000.

Skills that matter here

• P2P operations: Experience in P2P operations is essential for monitoring platform performance, managing merchant ecosystems, and ensuring smooth transactions.
• marketplace operations: This skill is relevant for understanding the dynamics of a trading platform, identifying bottlenecks, and improving overall efficiency.
• crypto exchanges: Familiarity with crypto exchanges helps in understanding the specific context of the P2P platform within the broader digital asset ecosystem.
• fintech: A background in fintech provides a foundation for navigating payment platforms and understanding financial technology solutions.
• Excel: Proficiency in Excel is required for data analysis, building reports, and tracking performance metrics.
• SQL: SQL skills will be used for querying databases to extract and analyze data related to platform performance and user behavior.

Who this role suits

• A person who thrives in a fast-paced, high-pressure environment with a strong sense of ownership.
• Someone with a strong analytical mindset who can translate data into actionable solutions.
• An individual who enjoys collaborating with diverse teams and stakeholders to achieve common goals.
• A professional who is detail-oriented and committed to ensuring operational excellence and regulatory compliance.

From the employer

• Monitor daily P2P platform performance across LATAM, including liquidity, order success rates, disputes, and user behavior.
• Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
• Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
• Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
• Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across LATAM markets.
• Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
• Ensure balanced liquidity across key fiat pairs and payment channels for multiple LATAM countries.
• Build dashboards, reports, and performance metrics to track LATAM P2P market conditions and internal KPIs.
• Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.
• Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.
• Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.
• Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.
• Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
• 2+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.
• Strong understanding of LATAM’s crypto landscape, including major markets, regulations and user behaviors.
• Analytical mindset with proficiency in Excel, SQL, or data visualization tools.
• Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages (Spanish, Portuguese) would be an advantage.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).