International Operations - P2P

About the role

This position involves overseeing the daily performance of Binance's P2P platform within the Latin American market. Responsibilities include monitoring liquidity, order success rates, and user behavior to identify and resolve operational inefficiencies. The role also requires close coordination with risk and compliance teams to maintain a secure marketplace that adheres to local regulations.

A key aspect of this role is executing operational workflows, such as vetting merchants, monitoring transactions, and enforcing platform policies. The specialist will also analyze P2P market trends, pricing, and payment methods across LATAM to inform strategy. Success in this position means ensuring balanced liquidity across various fiat pairs and payment channels in multiple countries.

The role involves developing dashboards and reports to track market conditions and key performance indicators. This data will be used to provide insights to internal teams, supporting product development and strategic decisions. Collaboration with product, marketing, and customer support teams is essential for regional campaigns, feature rollouts, and efficient user issue resolution.

The annual salary for this position ranges from $90,000 to $150,000.

Skills that matter here

• P2P operations: This role requires experience in P2P operations to monitor platform performance and manage merchant ecosystems.
• marketplace operations: The position involves ensuring efficient and compliant operations for a global digital asset marketplace.
• crypto exchanges: Understanding crypto exchanges is necessary to navigate the landscape of digital assets and user behavior.
• fintech: Knowledge of fintech principles helps in analyzing payment platforms and market trends.
• banking: Experience in banking contributes to understanding payment methods and financial regulations.
• SQL: Proficiency in SQL is needed for data analysis, building reports, and tracking performance metrics.

Who this role suits

• A person with a strong analytical mindset who can translate data into actionable solutions.
• Someone who thrives in a fast-paced, high-pressure environment with a focus on details and ownership.
• An individual who understands the nuances of the Latin American crypto market, including regulations and user behaviors.
• A collaborative professional capable of coordinating with multiple internal teams and external partners.

From the employer

• Monitor daily P2P platform performance across LATAM, including liquidity, order success rates, disputes, and user behavior.
• Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
• Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
• Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
• Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across LATAM markets.
• Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
• Ensure balanced liquidity across key fiat pairs and payment channels for multiple LATAM countries.
• Build dashboards, reports, and performance metrics to track LATAM P2P market conditions and internal KPIs.
• Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.
• Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.
• Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.
• Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.
• Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
• 2+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.
• Strong understanding of LATAM’s crypto landscape, including major markets, regulations and user behaviors.
• Analytical mindset with proficiency in Excel, SQL, or data visualization tools.
• Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages (Spanish, Portuguese) would be an advantage.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).