International Operations - P2P

About the role

In this role, you will monitor and improve the performance of Binance's P2P platform across Latin America. Your responsibilities will include analyzing market trends, ensuring operational efficiency, and collaborating with various teams to enhance user experience.

You will be part of a global organization that values autonomy and innovation. Success in this position relies on your ability to identify bottlenecks and implement data-driven solutions while working in a fast-paced environment.

The salary range for this position is between $90,000 and $150,000, reflecting the competitive nature of the role.

Skills that matter here

• P2P operations: This role requires knowledge of P2P operations to enhance platform performance and user experience.
• Excel: Proficiency in Excel is necessary for building dashboards and analyzing data.
• SQL: SQL skills will be used for data analysis and reporting.
• data visualization: Data visualization tools will help in creating reports to track market conditions.

Who this role suits

• A candidate who has a background in finance, economics, or a related field.
• Someone who thrives in high-pressure environments and pays attention to detail.
• An individual who is analytical and can propose data-driven solutions.
• A team player who can collaborate effectively with diverse teams and stakeholders.

From the employer

• Monitor daily P2P platform performance across LATAM, including liquidity, order success rates, disputes, and user behavior.
• Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
• Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
• Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
• Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across LATAM markets.
• Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
• Ensure balanced liquidity across key fiat pairs and payment channels for multiple LATAM countries.
• Build dashboards, reports, and performance metrics to track LATAM P2P market conditions and internal KPIs.
• Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.
• Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.
• Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.
• Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.
• Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
• 2+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.
• Strong understanding of LATAM’s crypto landscape, including major markets, regulations and user behaviors.
• Analytical mindset with proficiency in Excel, SQL, or data visualization tools.
• Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages (Spanish, Portuguese) would be an advantage.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).