IT Operations Specialist

About the role

This role focuses on providing essential IT support for CertiK's global team. The specialist will handle daily IT inquiries related to hardware, software, and access, ensuring employees have the resources they need to work effectively. This includes troubleshooting basic network and system issues, managing IT inventory, and coordinating with other teams and vendors for maintenance and requests.

A key part of the position involves supporting employee transitions, specifically onboarding and offboarding. This means setting up laptops, provisioning accounts, and managing equipment for new hires, and ensuring proper procedures are followed when employees depart. The specialist will also maintain documentation for IT processes and guides, contributing to a smooth operational environment.

Success in this role means maintaining efficient IT operations within a fast-paced Web3 security company. The ideal candidate will be responsive and detail-oriented, capable of managing various IT tools and platforms such as Google Workspace, Slack, Zoom, and Okta. Their efforts will directly contribute to the productivity and security of CertiK's distributed international team.

The base salary for this role is expected to range between $70,000 and $90,000, depending on experience and qualifications.

Skills that matter here

• IT support: This role requires providing daily technical assistance to employees for hardware, software, and access issues.
• help desk: The specialist will serve as a primary point of contact for employee IT inquiries, similar to a help desk function.
• computer systems: A basic understanding of how computer systems operate is necessary for troubleshooting and managing equipment.
• networking: The role involves troubleshooting fundamental network issues to ensure connectivity for employees.
• SaaS tools: The specialist will support and manage various cloud-based software applications used by the company.
• Google Workspace: This role involves supporting and managing the company's use of Google's suite of productivity and collaboration tools.

Who this role suits

• Someone who thrives on solving technical problems and enjoys assisting others with their IT needs.
• An individual who is highly organized and pays close attention to detail, especially when managing inventory and documentation.
• A person who can adapt quickly to changing priorities in a dynamic work environment.
• Someone eager to learn new systems and technologies to enhance their support capabilities.

From the employer

Responsibilities

• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
• Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
• Troubleshoot basic network, system, printer, conferencing, and office technology issues
• Coordinate with internal teams and external vendors on IT-related requests and maintenance
• Help manage inventory of laptops, accessories, and office IT equipment
• Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
• Assist with documenting IT processes, setup guides, and internal procedures
• Provide general operational support for office and cross-functional team needs when required

Requirements

• Bachelor's Degree in Computer Science, Engineering or related field
• 2+ years of experience in IT support, help desk, office IT, or a related field preferred
• Basic understanding of computer systems, networking, and common SaaS tools
• Strong communication and interpersonal skills
• Organized, detail-oriented, and responsive
• Comfortable working in a fast-paced environment with shifting priorities
• Willingness to learn new systems and technologies

Conditions

• The expected base salary range for this role is $70,000 - $90,000, depending on experience and qualifications.
• CertiK offers medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays.
• CertiK also offers a variable commission program for business development sales roles.