Role in brief
CertiK is a Web3 security company seeking an IT Operations Specialist to manage IT support and onboarding. Ideal candidates have IT support experience and strong communication skills.
About the role
CertiK, a leader in Web3 security, is looking for an IT Operations Specialist to provide essential IT support for their global team. This role involves troubleshooting hardware and software issues, assisting with onboarding, and managing office technology.
The successful candidate will work with various tools such as Google Workspace and Slack, ensuring smooth operations and supporting the needs of cross-functional teams. Success in this role means effectively resolving IT issues and maintaining a well-functioning tech environment.
The salary range for this position is between $70,000 and $90,000 based on experience and qualifications.
Skills that matter here
- IT support: This role requires providing day-to-day IT support for employees.
- help desk: Experience in help desk environments is beneficial for troubleshooting user issues.
- computer systems: A basic understanding of computer systems is necessary for effective support.
- networking: Knowledge of networking is important for resolving connectivity issues.
- SaaS tools: Familiarity with SaaS tools is essential as the role involves supporting various platforms.
- Google Workspace: Proficiency in Google Workspace is needed to assist employees with their accounts.
Who this role suits
- A candidate with a Bachelor's degree in Computer Science or a related field.
- Someone who has at least two years of experience in IT support or help desk roles.
- An organized and detail-oriented individual who can handle shifting priorities.
- A proactive learner who is comfortable adapting to new technologies.
From the employer
Responsibilities
- Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
- Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
- Troubleshoot basic network, system, printer, conferencing, and office technology issues
- Coordinate with internal teams and external vendors on IT-related requests and maintenance
- Help manage inventory of laptops, accessories, and office IT equipment
- Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
- Assist with documenting IT processes, setup guides, and internal procedures
- Provide general operational support for office and cross-functional team needs when required
Requirements
- Bachelor's Degree in Computer Science, Engineering or related field
- 2+ years of experience in IT support, help desk, office IT, or a related field preferred
- Basic understanding of computer systems, networking, and common SaaS tools
- Strong communication and interpersonal skills
- Organized, detail-oriented, and responsive
- Comfortable working in a fast-paced environment with shifting priorities
- Willingness to learn new systems and technologies
Conditions
- The expected base salary range for this role is $70,000 - $90,000, depending on experience and qualifications.
- CertiK offers medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays.
- CertiK also offers a variable commission program for business development sales roles.
Questions about this role
Is this position remote?
Yes, the position is remote.
What is the salary range for this role?
The expected salary range is $70,000 to $90,000, depending on experience.
What skills are required for this position?
The role requires skills in IT support, help desk, computer systems, networking, and familiarity with SaaS tools.