IT Operations Specialist

About the role

This role focuses on providing essential IT support to employees, covering hardware, software, account management, and access issues. Key responsibilities include troubleshooting network, system, and office technology problems, as well as coordinating with internal teams and external vendors for IT requests and maintenance. The specialist will also help manage IT equipment inventory.

A significant part of the position involves assisting with employee transitions, specifically setting up laptops and provisioning accounts for new hires, and managing equipment for departing staff. The role also requires supporting various company tools and platforms like Google Workspace, Slack, Zoom, and Okta, ensuring smooth operation for the team.

Success in this position means maintaining efficient IT operations and providing responsive support to a distributed international team. The specialist will contribute to documenting IT processes and setup guides, and provide general operational support as needed, ensuring that technology resources are consistently available and functional for CertiK's global workforce.

The expected base salary for this role ranges from $70,000 to $90,000, with the final amount depending on the candidate's experience and qualifications.

Skills that matter here

• IT support: This role is primarily focused on providing daily technical assistance to employees for various hardware, software, and access-related issues.
• help desk: The position involves responding to and resolving employee queries and technical problems, functioning as a primary point of contact for IT assistance.
• computer systems: A basic understanding of how computer systems operate is necessary for troubleshooting and managing employee devices.
• networking: The specialist will troubleshoot basic network issues to ensure connectivity for employees and office equipment.
• SaaS tools: The role requires supporting and managing various cloud-based software applications used by the company.
• Google Workspace: This tool suite will be directly supported, involving account management and troubleshooting for employees.

Who this role suits

• Someone who is highly organized and pays close attention to detail, especially when managing equipment inventory and documenting procedures.
• An individual who can communicate clearly and effectively, both when assisting employees and coordinating with other teams or vendors.
• A person who is comfortable adapting to changing priorities and can quickly learn new systems and technologies in a fast-paced environment.
• A responsive problem-solver who can efficiently address employee IT issues and ensure minimal disruption to operations.

From the employer

Responsibilities

• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
• Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
• Troubleshoot basic network, system, printer, conferencing, and office technology issues
• Coordinate with internal teams and external vendors on IT-related requests and maintenance
• Help manage inventory of laptops, accessories, and office IT equipment
• Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
• Assist with documenting IT processes, setup guides, and internal procedures
• Provide general operational support for office and cross-functional team needs when required

Requirements

• Bachelor's Degree in Computer Science, Engineering or related field
• 2+ years of experience in IT support, help desk, office IT, or a related field preferred
• Basic understanding of computer systems, networking, and common SaaS tools
• Strong communication and interpersonal skills
• Organized, detail-oriented, and responsive
• Comfortable working in a fast-paced environment with shifting priorities
• Willingness to learn new systems and technologies

Conditions

• The expected base salary range for this role is $70,000 - $90,000, depending on experience and qualifications.
• CertiK offers medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays.
• CertiK also offers a variable commission program for business development sales roles.