Managed Endpoint Engineer

About the role

This role focuses on the operational readiness of endpoint protection solutions. The engineer will perform various engineering tasks to support these services, including installation, configuration, and auditing of security platforms. A key aspect is managing client incidents and escalations, ensuring that issues are resolved efficiently and effectively.

The position requires reviewing and consulting on product and client change-control requests, which means understanding client objectives and developing plans to meet them. The engineer will also contribute to departmental and organizational needs as assigned, indicating a need for flexibility and a willingness to support broader team goals.

Success in this role means maintaining robust endpoint protection for clients, responding promptly to security incidents, and effectively implementing changes to security platforms. The engineer will work under the guidance of the Endpoint Services Manager and participate in an on-call rotation, highlighting the need for consistent availability and responsiveness.

The salary for this position ranges from $80,500 to $138,000 USD.

Skills that matter here

• Trellix: This role requires expertise in managing and configuring Trellix for endpoint protection.
• CrowdStrike: The engineer will utilize CrowdStrike for endpoint security, including installation and auditing.
• eSentire: Familiarity with eSentire is needed for managing and maintaining endpoint protection solutions.
• BeyondTrust: Expertise with BeyondTrust is desired for supporting endpoint security operations.
• Sevco: The role involves using Sevco for engineering tasks related to endpoint protection services.
• N-able: Experience with N-able, or similar RMM tools, is highly desired for managing endpoint systems.

Who this role suits

• A person with 3-5 years of experience in cybersecurity or endpoint protection.
• Someone who can manage client incidents and escalations effectively.
• An individual capable of understanding client goals and developing plans to achieve them.
• A professional who can participate in an on-call rotation and respond to urgent issues.

From the employer

• Perform engineering tasks in support of endpoint protection services
• Handle client incidents and escalations
• Install, configure, and audit endpoint protection platforms and applications
• Review and consult on product, solution, and client change-control requests
• Understand the clients’ end goals and help create a plan to achieve them
• Perform additional tasks and responsibilities as assigned to support departmental or organizational needs
• Participate in an on-call rotation

• Three-to-five years of cyber security/endpoint protection experience
• Bachelor’s degree in information technology or a related field, or an equivalent work history
• Expertise with CrowdStrike, Trellix, eSentire, Absolute, Windows Defender, BeyondTrust, Sevco, N-able and/or industry leading RMM tools are highly desired
• Industry certifications in Microsoft and Apple desired
• Experience working for and within IT for the legal industry
• Experience in large-scale service delivery

• Dynamic, innovative work environment
• Internal and external learning & development opportunities
• Scheduled & flexible PTO programs
• Family friendly programs- Care packages
• Regular team building events
• Competitive compensation & benefits including: Private health insurance
• Mental health and wellness programmes
• Company-matched pension scheme
• Life insurance and income protection insurance
• Monthly fitness/gym membership allowance