Technical Delivery Manager

About the role

This role involves leading professional services engagements from start to finish, ensuring high-quality delivery for enterprise clients. The Technical Delivery Manager will be the main point of contact for client executives, handling conversations and de-escalating any issues. Responsibilities include overseeing security hardening, implementing new managed services, and coordinating technical resources to meet client needs.

A key part of the position is mentoring and developing the engineering team, providing guidance on complex technical challenges and architecture decisions. The manager will also work with Project Managers and Account Managers to define project scopes, estimate efforts, and align resources. This involves establishing and refining delivery standards to ensure consistency and quality across all engagements.

Success in this role means fostering a culture of ownership and continuous improvement within the engineering team, upholding high standards for technical quality and client communication. The manager will ensure all work aligns with the company's security-first philosophy, keeping up-to-date on the threat landscape, and proactively communicating any project changes or risks to stakeholders. They will also participate in pre-sales discussions, offering technical credibility and shaping proposals.

The salary for this position ranges from $92,000 to $149,500 annually.

Skills that matter here

• IT infrastructure: This role requires a strong background in IT infrastructure to lead and guide technical teams on various projects.
• cybersecurity: The manager will oversee security hardening engagements and ensure delivery teams follow standards for endpoint security, identity protection, and perimeter defense.
• professional services: The position involves leading end-to-end delivery of professional services engagements for clients.
• enterprise backup and data protection: Experience in this domain is relevant for overseeing client onboarding and implementation of new managed service programs.
• network security and firewall management: Knowledge in this area is important for guiding teams on security hardening and infrastructure projects.
• endpoint and identity security: This skill is crucial for ensuring delivery teams adhere to security standards during engagements.

Who this role suits

• A person with at least 8 years in IT infrastructure or cybersecurity, including 3 years in a leadership role.
• Someone who excels at executive-level client communication and can de-escalate complex situations.
• An individual who enjoys mentoring technical teams and fostering a culture of continuous improvement.
• A professional who stays current with the threat landscape and best practices in security and infrastructure.

From the employer

What you’ll do

• Own end-to-end delivery of professional services engagements across security hardening, and services implementation across Fenix24’s enterprise client base — from kickoff through steady-state handoff.
• Lead executive-level client conversations, serving as the primary strategic and technical point of contact for CIOs, CTOs, VPs of IT, and senior infrastructure leadership throughout the engagement lifecycle.
• Manage client escalations with urgency and professionalism — de-escalating tension, identifying root cause, driving resolution, and maintaining executive trust throughout the process.
• Drive the onboarding and implementation of new managed service clients across backup, firewall, and CEM programs — coordinating technical resources, setting expectations, and ensuring a high-quality initial experience that transitions smoothly into ongoing operations.
• Oversee security hardening engagements across client environments — ensuring delivery teams follow Fenix24’s standards for endpoint security, identity protection, perimeter defense, and infrastructure hardening, with measurable outcomes documented at every stage.
• Mentor and develop the professional services engineering team — including Virtualization, Infrastructure, Network, M365, Identity, and Backup Engineers — through coaching, structured feedback, knowledge transfer sessions, and hands-on guidance in the field.
• Serve as a technical escalation path for engineering teams — stepping in to provide expert guidance on complex delivery challenges, architecture decisions, and client-specific technical obstacles.
• Collaborate with Project Managers, Practice Leads, and Account Managers to scope engagements, develop effort estimates, establish delivery timelines, and ensure resource alignment across active engagements.
• Establish and continuously refine delivery standards, runbooks, and playbooks for professional services engagements — driving consistency, repeatability, and quality across the team.
• Foster a culture of ownership, excellence, and continuous improvement within the engineering team — setting a high bar for technical quality, client communication, and professional conduct.
• Ensure all delivery work aligns with Fenix24’s security-first philosophy and organizational standards — holding teams accountable to quality, timeliness, and the measurable improvement of client security posture.
• Stay current on the threat landscape, security tooling, and best practices across the domains served by the professional services team — bringing relevant insight into client advisory conversations and internal delivery planning.
• Proactively identify and communicate scope changes, schedule impacts, and delivery risks to internal leadership and client stakeholders, ensuring transparency and collaborative resolution.
• Coordinate change management and governance processes across client engagements, ensuring adherence to Fenix24’s change control policies and client-specific approval workflows.
• Lead engagement closeout and managed service transition activities — facilitating knowledge transfer, documenting client environment baselines, and ensuring a smooth handoff to ongoing managed operations teams.
• Participate in pre-sales and solution design conversations alongside account teams — providing technical credibility, scoping input, and helping to shape proposals that are both accurate and compelling to enterprise clients.
• Additional responsibilities as assigned.

Qualifications, Requirements & Preferred Skills

• 8+ years of experience in IT infrastructure, cybersecurity, or professional services, with at least 3 years in a delivery leadership, technical management, or principal architect role.
• Hands-on technical background spanning one or more of the following domains: enterprise backup and data protection, network security and firewall management, endpoint and identity security, infrastructure hardening.