Technical Delivery Manager

About the role

As a Technical Delivery Manager at Conversant Group, you will be responsible for the end-to-end delivery of professional services engagements, focusing on security hardening and services implementation. You will lead client conversations and manage escalations, ensuring a high level of service throughout the engagement lifecycle.

In this role, you will also mentor the engineering team and collaborate with various stakeholders to scope engagements and establish delivery standards. Success will be measured by the quality of client interactions, the effectiveness of service delivery, and the improvement of client security postures.

The salary range for this role is between $92,000 and $149,500, depending on experience.

Who this role suits

• A candidate who has extensive experience in IT infrastructure and cybersecurity.
• Someone who thrives in client-facing roles and can manage complex relationships.
• An individual who is proactive and can navigate technical challenges effectively.
• A person who values mentorship and is dedicated to fostering team development.

From the employer

What you’ll do

• Own end-to-end delivery of professional services engagements across security hardening, and services implementation across Fenix24’s enterprise client base — from kickoff through steady-state handoff.
• Lead executive-level client conversations, serving as the primary strategic and technical point of contact for CIOs, CTOs, VPs of IT, and senior infrastructure leadership throughout the engagement lifecycle.
• Manage client escalations with urgency and professionalism — de-escalating tension, identifying root cause, driving resolution, and maintaining executive trust throughout the process.
• Drive the onboarding and implementation of new managed service clients across backup, firewall, and CEM programs — coordinating technical resources, setting expectations, and ensuring a high-quality initial experience that transitions smoothly into ongoing operations.
• Oversee security hardening engagements across client environments — ensuring delivery teams follow Fenix24’s standards for endpoint security, identity protection, perimeter defense, and infrastructure hardening, with measurable outcomes documented at every stage.
• Mentor and develop the professional services engineering team — including Virtualization, Infrastructure, Network, M365, Identity, and Backup Engineers — through coaching, structured feedback, knowledge transfer sessions, and hands-on guidance in the field.
• Serve as a technical escalation path for engineering teams — stepping in to provide expert guidance on complex delivery challenges, architecture decisions, and client-specific technical obstacles.
• Collaborate with Project Managers, Practice Leads, and Account Managers to scope engagements, develop effort estimates, establish delivery timelines, and ensure resource alignment across active engagements.
• Establish and continuously refine delivery standards, runbooks, and playbooks for professional services engagements — driving consistency, repeatability, and quality across the team.
• Foster a culture of ownership, excellence, and continuous improvement within the engineering team — setting a high bar for technical quality, client communication, and professional conduct.
• Ensure all delivery work aligns with Fenix24’s security-first philosophy and organizational standards — holding teams accountable to quality, timeliness, and the measurable improvement of client security posture.
• Stay current on the threat landscape, security tooling, and best practices across the domains served by the professional services team — bringing relevant insight into client advisory conversations and internal delivery planning.
• Proactively identify and communicate scope changes, schedule impacts, and delivery risks to internal leadership and client stakeholders, ensuring transparency and collaborative resolution.
• Coordinate change management and governance processes across client engagements, ensuring adherence to Fenix24’s change control policies and client-specific approval workflows.
• Lead engagement closeout and managed service transition activities — facilitating knowledge transfer, documenting client environment baselines, and ensuring a smooth handoff to ongoing managed operations teams.
• Participate in pre-sales and solution design conversations alongside account teams — providing technical credibility, scoping input, and helping to shape proposals that are both accurate and compelling to enterprise clients.
• Additional responsibilities as assigned.

Qualifications, Requirements & Preferred Skills

• 8+ years of experience in IT infrastructure, cybersecurity, or professional services, with at least 3 years in a delivery leadership, technical management, or principal architect role.
• Hands-on technical background spanning one or more of the following domains: enterprise backup and data protection, network security and firewall management, endpoint and identity security, infrastructure hardening.