Manager, KYB Operations

Remote $101k–$205k 2 months ago full-time quality 7.8/10
  • Manage, develop, and hire a team of KYB Operations Analysts.
  • Set individual and team KPIs; provide regular reporting on KYB Operations.
  • Oversee the end-to-end KYB review process for all MoonPay products.
  • Own QA frameworks for the KYB team; monitor output quality.
  • Improve KYB operational workflows and documentation.
  • Identify and propose improvements to tooling and workflows.
  • Represent the KYB Ops team in cross-functional forums.
  • Act as the day-to-day domain authority on KYB.
  • 5+ years of experience in KYB, KYC, or AML operations.
  • Demonstrated experience managing or leading an operational team.
  • Deep expertise in corporate KYB reviews and risk assessment.
  • Strong process design skills.
  • Data-driven decision-making; comfortable setting KPIs.
  • Clear, direct written and verbal communication.
  • Experience working cross-functionally with Compliance, Legal, Product, and Engineering teams.
  • Competitive salary package.
  • Equity package for all employees.
  • Pay for performance equity bonus.
  • Moonshot award for exceptional impact.
  • Unlimited holidays.
  • Hybrid working schedule.
  • Private Healthcare benefits.
  • Enhanced parental leave.
  • Annual training budget.
  • Home office setup allowance.
  • Remote working allowance.
  • Monthly budget for products and zero fee crypto transactions.
  • Employee referral programme.
  • Regular remote company offsites.

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