Merchant Management Community Lead

About the role

This role focuses on developing and managing the merchant ecosystem for Binance, a major player in the global blockchain space. The Merchant Management Community Lead will be responsible for the complete merchant journey, from initial acquisition and onboarding to ongoing engagement and growth. A key aspect of the role involves building and refining operational frameworks to support a large and active merchant base, ensuring their continued participation and contribution to the platform's overall growth.

The position requires a strategic approach to merchant operations, including designing programs that promote merchant growth and cultivating a strong, cohesive community among them. Success in this role means effectively driving merchant engagement and increasing Gross Merchandise Volume (GMV) by optimizing processes and fostering a supportive environment for merchants. This involves collaborating with various internal teams to enhance the merchant experience and support international expansion efforts.

The individual will join the Big Fiat team, which is dedicated to transforming global transactions and financial management. This team operates within a company trusted by over 300 million users across more than 100 countries, offering a wide array of digital asset products. The role offers the opportunity to contribute to the future of digital payments and fintech within a dynamic and globally recognized organization.

The competitive salary for this full-time remote role is between $130,000 and $225,000 USD.

Skills that matter here

• marketplace environment: The role requires prior experience in a marketplace setting to effectively manage merchant lifecycles and operations.
• merchant lifecycle: Understanding the merchant lifecycle is crucial for driving engagement and optimizing operational frameworks from acquisition to retention.
• managing 10,000+ active merchants: The role involves overseeing a large existing merchant base, requiring proven experience with high-volume merchant management.
• merchant acquisition and scaling supply: A primary responsibility is to lead initiatives for acquiring new merchants and expanding the supply side of the platform.
• community building: The role involves designing and cultivating a strong community among merchants to foster engagement and loyalty.
• Bilingual in English and Chinese: Fluency in both English and Chinese is a requirement for effective communication within a global team and merchant base.

Who this role suits

• A professional with a background in marketplace operations, specifically focused on managing and growing merchant communities.
• Someone who thrives on optimizing processes and frameworks to support a large-scale active merchant base.
• An individual skilled in both strategic planning for merchant growth and hands-on community engagement.
• A self-starter who can leverage analytical skills and AI tools to drive strategic initiatives and improve merchant experiences.

From the employer

• Own and manage the full merchant lifecycle to drive engagement and GMV growth.
• Build and optimize merchant operations frameworks.
• Lead merchant acquisition and onboarding initiatives.
• Manage a large-scale supply side with 10,000+ active merchants.
• Design and cultivate a strong merchant community.
• Establish merchant growth programs.
• Collaborate cross-functionally to improve merchant experience.
• Drive international expansion efforts.

• Proven experience in a marketplace environment.
• Strong understanding of the merchant lifecycle.
• Experience managing 10,000+ active merchants.
• Demonstrated success in merchant acquisition and scaling supply.
• Solid experience in community building.
• Bilingual in English and Chinese.
• Strong analytical and strategic thinking skills.
• Self-starter with AI tools proficiency.

• Competitive salary.
• Remote work opportunity.
• Be part of a dynamic team driving the future of digital payments and fintech.