Role in brief
SOFTSWISS seeks a Middle Operations Manager to enhance project performance and stability. This remote role is ideal for candidates with iGaming and project management experience who can analyze data and improve operational processes.
About the role
In this role, you will be responsible for analyzing product and financial metrics, identifying risks, and coordinating cross-functional teams to address operational issues. Your proactive approach will help ensure smooth execution across multiple projects.
You will work closely with analysts and internal teams to conduct root-cause analyses and implement process improvements. Success in this position means effectively managing operations and enhancing communication among departments.
The salary for this position ranges from $51,750 to $86,250, reflecting the responsibilities and required experience.
Skills that matter here
- iGaming: This role requires experience in iGaming to understand industry-specific operational challenges.
- Project Management: Project management skills are essential for coordinating tasks and ensuring timely execution.
- Account Management: Account management experience will help in understanding client needs and aligning operations accordingly.
- Jira: Jira is used for task management and tracking progress on operational initiatives.
- Confluence: Confluence is utilized for maintaining operational documentation and workflows.
Who this role suits
- A proactive individual with a strong sense of ownership.
- Someone who excels in communication and coordination across teams.
- A detail-oriented person who enjoys analyzing data and identifying improvements.
- An experienced professional familiar with the iGaming sector.
From the employer
What you’ll do
- Analyze key product and financial metrics across projects on a daily basis
- Identify anomalies, risks, and growth opportunities before they impact the business
- Conduct initial root-cause analysis together with analysts and internal teams
- Coordinate cross-functional teams to resolve operational incidents and business issues efficiently
- Monitor task execution, SLA compliance, and timely escalation of critical issues
- Ensure alignment and effective communication between internal departments
- Translate business needs into actionable internal tasks and oversee their execution
- Initiate process improvements and scale successful practices across multiple projects
- Maintain operational documentation, processes, and workflows in Confluence
- Support operational planning and execution across ongoing initiatives
Required Experience
- Experience in iGaming in Operations, Project Management, or Account Management roles
- Strong understanding of product and financial metrics
- Ability to analyze data and identify root causes of deviations
- Experience identifying bottlenecks and inefficiencies in operational processes
- Ability to propose and implement operational process improvements
- Experience working with Jira and Confluence
- High level of ownership and proactivity
- Strong communication and coordination skills
Main Advantages
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
What is the remote policy?
This role is fully remote.
What is the seniority level of this position?
The position is classified as middle level.
How can I apply for this job?
Candidates can apply through the company's career website.
Similar jobs
Senior Program Manager, Partner Programs
Trading Initiatives & Business Manager
Customer Success Manager - Japan (Enterprise & Financial Institutions)
Product Manager
Founding Finance Manager