Operations Manager – Middle

About the role

This Operations Manager role focuses on maintaining the stability and performance of assigned projects. The work involves daily analysis of product and financial metrics, identifying potential issues or growth areas, and conducting initial root-cause analysis with other teams. The manager will coordinate various internal departments to address operational incidents and business problems effectively.

A core part of the role is to monitor task execution, ensure compliance with service level agreements, and escalate critical issues promptly. The manager acts as a bridge between business needs and internal tasks, overseeing their completion. This position requires someone who can initiate and implement process improvements, then scale successful practices across different projects.

Success in this role means consistently ensuring smooth day-to-day operations and efficient execution across multiple workstreams. The Operations Manager will be responsible for maintaining operational documentation, processes, and workflows, and will support operational planning for ongoing initiatives. This requires a high degree of ownership and a proactive approach to problem-solving and improvement.

The salary for this position ranges from $51,750 to $86,250 annually.

Skills that matter here

• iGaming: Experience in this industry is required, specifically in operations, project management, or account management roles.
• Project Management: This role involves coordinating tasks and teams, similar to project management responsibilities.
• Account Management: Experience in account management is relevant, as the role requires coordinating with various stakeholders and ensuring operational delivery.
• Jira: This tool will be used for task tracking and managing operational workflows.
• Confluence: This platform will be used to maintain operational documentation, processes, and workflows.

Who this role suits

• A person who thrives on analyzing data to identify problems and opportunities.
• Someone who is proactive in identifying inefficiencies and proposing solutions.
• An individual with strong communication skills who can effectively coordinate across different teams.
• A professional who takes high ownership of their work and is driven to ensure smooth operations.

From the employer

What you’ll do

• Analyze key product and financial metrics across projects on a daily basis
• Identify anomalies, risks, and growth opportunities before they impact the business
• Conduct initial root-cause analysis together with analysts and internal teams
• Coordinate cross-functional teams to resolve operational incidents and business issues efficiently
• Monitor task execution, SLA compliance, and timely escalation of critical issues
• Ensure alignment and effective communication between internal departments
• Translate business needs into actionable internal tasks and oversee their execution
• Initiate process improvements and scale successful practices across multiple projects
• Maintain operational documentation, processes, and workflows in Confluence
• Support operational planning and execution across ongoing initiatives

Required Experience

• Experience in iGaming in Operations, Project Management, or Account Management roles
• Strong understanding of product and financial metrics
• Ability to analyze data and identify root causes of deviations
• Experience identifying bottlenecks and inefficiencies in operational processes
• Ability to propose and implement operational process improvements
• Experience working with Jira and Confluence
• High level of ownership and proactivity
• Strong communication and coordination skills

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events