Operations Manager – Middle

About the role

This role focuses on maintaining and improving the operational health of various projects. You will be responsible for daily analysis of key product and financial metrics, identifying potential issues or opportunities before they escalate. This involves conducting initial root-cause analysis with internal teams to understand deviations and bottlenecks, ensuring that operational processes run smoothly and efficiently.

A significant part of the job involves cross-functional coordination. You will work with different teams to resolve operational incidents and business issues, monitoring task execution and service level agreement compliance. Effective communication is key, as you will ensure alignment between departments and translate business needs into actionable tasks, overseeing their completion.

Success in this position means continuously improving operational processes. You will initiate and implement process enhancements, scaling successful practices across multiple projects. Maintaining clear operational documentation, processes, and workflows in Confluence is also a core responsibility, contributing to overall operational planning and execution.

The annual salary for this position ranges from $51,750 to $86,250.

Skills that matter here

• iGaming: Experience in this industry is required for understanding product and financial metrics specific to the domain.
• Project Management: This skill is essential for coordinating teams, monitoring task execution, and ensuring timely resolution of issues.
• Account Management: Experience here helps in understanding client needs and translating them into internal operational tasks.
• Jira: This tool will be used for tracking tasks, managing workflows, and coordinating with various teams.
• Confluence: You will use this platform for maintaining operational documentation, processes, and workflows.

Who this role suits

• You are highly analytical, with a strong ability to interpret data and identify underlying causes of issues.
• You thrive in a coordinating role, capable of bringing different teams together to achieve common goals.
• You take initiative and ownership, constantly looking for ways to improve existing processes and systems.
• You are a clear communicator, able to bridge gaps between technical and business stakeholders.

From the employer

What you’ll do

• Analyze key product and financial metrics across projects on a daily basis
• Identify anomalies, risks, and growth opportunities before they impact the business
• Conduct initial root-cause analysis together with analysts and internal teams
• Coordinate cross-functional teams to resolve operational incidents and business issues efficiently
• Monitor task execution, SLA compliance, and timely escalation of critical issues
• Ensure alignment and effective communication between internal departments
• Translate business needs into actionable internal tasks and oversee their execution
• Initiate process improvements and scale successful practices across multiple projects
• Maintain operational documentation, processes, and workflows in Confluence
• Support operational planning and execution across ongoing initiatives

Required Experience

• Experience in iGaming in Operations, Project Management, or Account Management roles
• Strong understanding of product and financial metrics
• Ability to analyze data and identify root causes of deviations
• Experience identifying bottlenecks and inefficiencies in operational processes
• Ability to propose and implement operational process improvements
• Experience working with Jira and Confluence
• High level of ownership and proactivity
• Strong communication and coordination skills

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events