Role in brief
Coins.ph, a regulated crypto platform in the Philippines, is looking for a Partner Solutions Lead. This role involves overseeing the operational side of partner onboarding, managing a team, and maintaining client relationships. Candidates with experience in KYB onboarding and account management, who are detail-oriented and can adapt to a fast pace, would be a good fit.
About the role
This position focuses on the operational aspects of partner onboarding and ongoing account management. The lead will take full ownership of the Know Your Business (KYB) onboarding process, which includes developing standard operating procedures and conducting training sessions for associates. This involves ensuring that new partners are integrated smoothly and efficiently into the Coins.ph ecosystem.
A key part of this role is leading and managing sub-teams responsible for partner support and onboarding. This includes guiding account management associates to build strong, trusted relationships with partners. The lead will also be responsible for establishing frameworks and policies to ensure successful onboarding and for monitoring partner activity to prevent disengagement.
Success in this role means maintaining high standards of compliance with regulatory requirements while also ensuring partner satisfaction. The lead will establish and track key metrics to measure performance and identify areas for improvement. This requires strong organizational skills and the ability to adapt to a fast-paced environment within a leading crypto brand.
The annual salary for this position ranges from $125,000 to $220,000.
Skills that matter here
- KYB onboarding: This role requires proven experience in managing the Know Your Business onboarding process for partners.
- partner account management: The position involves leading a team to build and maintain relationships with partners.
- customer service: Experience in customer service is relevant for overseeing partner support and ensuring client satisfaction.
- planning: The role requires strong planning skills for developing SOPs and managing onboarding processes.
- analytical: Analytical skills are needed to establish key metrics of success and monitor partner activity.
- problem-solving: This role involves addressing issues within the onboarding process and with partner relationships.
Who this role suits
- Someone with at least three years of experience in customer service, account management, or partner operations.
- An individual who is highly trustworthy, organized, and pays close attention to detail.
- A self-motivated person who can adapt quickly to a fast-paced work environment.
- A candidate with strong communication skills in both English and Filipino.
From the employer
- Support and spearhead the operations side of onboarding KYB accounts.
- Take full ownership of the KYB onboarding process.
- Develop and maintain SOPs, conducting regular sessions with associates.
- Oversee Partner Support and Onboarding sub-teams.
- Lead account management associates in building trusted relationships.
- Manage the partner support team.
- Build frameworks and policies for successful onboarding.
- Establish and maintain key metrics of success.
- Monitor partner activity to prevent disengagement.
- Ensure compliance with regulatory standards.
- Perform ad hoc tasks as necessary.
- Bachelor's degree in Management, Finance, Business, or equivalent.
- At least 3 years of experience in customer service, account management, or partner operations.
- Proven experience in KYB onboarding and partner account management.
- Strong planning, analytical, and problem-solving skills.
- Self-motivated and highly focused.
- Highly trustworthy, organized, and detail-oriented.
- Flexible and able to adapt to a fast-paced environment.
- Strong communication skills in English and Filipino.
- Meaningful collaborations with cross-functional teams.
- Opportunities for career advancement in a fast-growing organization.
- A culture that welcomes new ideas backed by data.
- AI tools to support parts of the hiring process.
Questions about this role
What is the seniority level for this position?
The job posting does not specify a seniority level for this role.
What are the educational requirements for this role?
Candidates should have a Bachelor's degree in Management, Finance, Business, or an equivalent field.
How can I apply for this job?
The job posting does not provide specific instructions on how to apply.