Remote
$125k–$220k
English ANY
2 months ago
full-time
quality 7.8/10
- Support and spearhead the operations side of onboarding KYB accounts.
- Take full ownership of the KYB onboarding process.
- Develop and maintain SOPs, conducting regular sessions with associates.
- Oversee Partner Support and Onboarding sub-teams.
- Lead account management associates in building trusted relationships.
- Manage the partner support team.
- Build frameworks and policies for successful onboarding.
- Establish and maintain key metrics of success.
- Monitor partner activity to prevent disengagement.
- Ensure compliance with regulatory standards.
- Perform ad hoc tasks as necessary.
- Bachelor's degree in Management, Finance, Business, or equivalent.
- At least 3 years of experience in customer service, account management, or partner operations.
- Proven experience in KYB onboarding and partner account management.
- Strong planning, analytical, and problem-solving skills.
- Self-motivated and highly focused.
- Highly trustworthy, organized, and detail-oriented.
- Flexible and able to adapt to a fast-paced environment.
- Strong communication skills in English and Filipino.
- Meaningful collaborations with cross-functional teams.
- Opportunities for career advancement in a fast-growing organization.
- A culture that welcomes new ideas backed by data.
- AI tools to support parts of the hiring process.
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