Partnership Support Specialist

About the role

This role focuses on enabling the success of Figure's contractor partners. You will coordinate their initial training and system access, ensuring they are fully onboarded. A key part of the work involves maintaining clear communication channels between partners and various internal teams, including sales, operations, and support, to facilitate their work and resolve any issues.

A core responsibility is to actively monitor partner pipelines, identifying applications that are not progressing. You will proactively engage with partners to help resolve these bottlenecks, moving applications closer to completion and funding. This requires a detail-oriented approach to track progress and provide necessary follow-ups and product guidance.

Success in this position means contributing to efficient partner operations and growth. You will track partner engagement metrics, identify areas for improvement, and help prepare strategies to increase partner adoption and performance. Additionally, you will play a role in refining the processes for partner onboarding and ongoing support, aiming for greater efficiency and scalability.

The salary for this full-time remote role is listed between $50,000 and $55,000 USD.

Skills that matter here

• Salesforce: This role requires comfort with Salesforce or similar CRM systems to manage partner records, track activities, and ensure data accuracy.
• CRM: You will use CRM systems to maintain clean partner records, activity logs, and notes, ensuring all information is up to date.

Who this role suits

• Someone with 2-4 years of experience in sales support, partner success, or account coordination.
• A highly organized individual who pays close attention to details and can manage multiple priorities.
• A person who is process-driven and proactive in identifying and resolving operational issues.
• Someone comfortable analyzing performance data and translating insights into actionable steps.

From the employer

• Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
• Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
• Monitor partner pipelines and identify stalled or incomplete applications
• Proactively follow up to recover deals and help move applications toward funding
• Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
• Pull reports, review performance data, and assist in preparing outreach strategies
• Ensure Salesforce notes, partner records, and activity logs are clean and up to date
• Support objection handling by providing timely follow-ups and accurate product guidance
• Escalate operational or compliance-related issues quickly to appropriate internal teams
• Help standardize onboarding and lifecycle support processes to improve efficiency and scalability

• 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
• Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
• Strong written and verbal communication skills
• Comfortable using Salesforce or similar CRM systems
• Highly organized with strong attention to detail
• Ability to analyze performance data and translate insights into actionable next steps
• Comfortable managing multiple partners and priorities simultaneously
• Process-driven and proactive in identifying and resolving issues