Product Operations Manager

Key Responsibilities:

• Own the operational backbone of the Product team - roadmap hygiene, release processes, and cross-functional coordination with Engineering, Design, Marketing, Compliance, and Customer Success.
• Unblock the PMs - take ownership of the non-PM work that slows them down: user research logistics, competitive intel, feedback aggregation, launch readiness checklists, and documentation.
• Build and maintain systems of record - PRD templates, decision logs, OKR tracking, and product analytics dashboards that the whole team can trust.
• Run the feedback loop - aggregate and synthesise inputs from customers, sales, and support into structured, prioritisation-ready signals for the product team.
• Automate internal workflows - design and maintain automations, or lightweight scripts that connect Linear, Youtrack, Slack, Notion, and Gmail into coherent, low-friction processes.
• Build internal AI tools and agents - create and maintain purpose-built assistants for the Product team: PRD drafting, feedback triage, competitive analysis, and beyond.
• Use AI to accelerate analysis and reporting - across product usage data, customer feedback, and market intelligence, so insight reaches the team faster and more reliably.
• Own AI-assisted knowledge management - build and maintain a queryable, trusted documentation layer that lets anyone on the team find what they need, when they need it.
• Evaluate and roll out new AI tooling - stay close to the market, test what’s emerging, and bring the right tools in before the team even knows to ask for them.

Your Profile:

• 3–5 years in a cross-functional operational role - Product Operations, Program Management, Chief of Staff, or equivalent; you’ve kept complex teams organised and unblocked.
• Regulated product environment experience - fintech, payments, crypto, or another domain where compliance, audit trails, and process rigour actually matter.
• Demonstrable AI fluency - not theoretical. You should be able to show us an agent, automation, or internal tool you’ve built and actually use.
• Hands-on with no-code automation - Tools like Zapier are part of your toolkit; you reach for a lightweight Python or JS script when no-code isn’t enough.
• Strong systems thinker with excellent written communication - you document decisions, design for scale, and write clearly for both technical and non-technical audiences.
• Comfortable in the modern product stack - Linear or Jira, Notion, Slack, Figma, and at least one product analytics tool (Mixpanel, Amplitude, PostHog, or similar).
• Nice to have: background in payments, crypto, or regulated financial services; experience building internal tools from scratch; exposure to MiCA, PSD2, or other EU financial regulation.