Role in brief
Uphold seeks a Junior Product Manager to enhance its daily finance offerings, focusing on customer experience for banking and payment features. This role involves using data and AI tools to drive product development from concept to launch, making it suitable for individuals with 1-3 years of experience in product or customer-facing roles within fintech.
About the role
This role involves developing and refining core banking features, including new account types, credit/debit cards, and general account management. The Junior Product Manager will be responsible for understanding customer needs through various data sources such as support tickets and user interviews, then translating these insights into product decisions. Success in this position means continuously improving the customer experience by delivering impactful features.
The position requires close collaboration with design, engineering, compliance, and customer success teams to ensure features are effectively brought to market. A significant aspect of the role involves leveraging AI tools for research, prioritization, documentation, and analysis, with an expectation of fluency in AI-assisted workflows. The ability to use large language models (LLMs) to prototype applications and communicate vision is also key.
The ideal candidate will write clear product requirements and user stories, always keeping the customer at the forefront of development. Monitoring product performance metrics and converting findings into actionable steps are also essential. Staying informed about the competitive landscape in neo-banking and bringing innovative ideas to the team will contribute to the ongoing evolution of Uphold's financial services.
The salary for this position ranges from $50,000 to $120,000 annually.
Skills that matter here
- AI tools: This role extensively uses AI tools to speed up research, prioritize tasks, document processes, and analyze data.
- Jira: Familiarity with Jira is expected for managing product development workflows and tasks.
- Notion: Experience with Notion is required for organizing information and collaborating on product documentation.
- Figma: Familiarity with Figma is necessary for working with design prototypes and visualizing product concepts.
Who this role suits
- Someone with 1-3 years of experience in product management or a related customer-facing role.
- An individual who is deeply focused on customer experience, thinking in terms of user journeys rather than technical flows.
- A person comfortable with ambiguity and who prefers taking action.
- Someone with exposure to fintech, banking, or payments, either through professional experience or as an engaged user.
From the employer
Essential Duties And Responsibilities
- Own and evolve the product roadmap from core bank-like features: new types of accounts, credit and debit cards, and account management
- Deeply understand customer pain points through data, support tickets, user interviews, and direct feedback and translate those insights into product decisions
- Partner with design, engineering, compliance, and customer success to ship features that meaningfully improve the customer experience
- Use AI tools extensively to accelerate research, prioritization, documentation, and analysis fluency in AI-assisted workflows is expected
- Utilize LLMs to generate prototype applications and experiences in order to accurately communicate your vision
- Write clear, concise product requirements and user stories that keep the customer at the center
- Monitor product performance metrics and synthesize findings into actionable next steps
- Stay close to the competitive neo banking landscape and bring fresh thinking to the team
Required Qualifications And Skills
- 1–3 years of experience in product management, customer success, operations, customer service, or a related role
- A genuine obsession with customer experience — you think in journeys, not system flows
- The ability to tell a good story. In the resume you submit, add a section that describes a poor customer experience you have had and what could've changed it
- Exposure to fintech, banking, or payments either professionally or as a highly engaged user
- Experience working cross-functionally in a fast-paced environment
- Comfort with ambiguity and a strong bias toward action
- Exceptional written and verbal communication skills in English
- Familiarity with product tools such as Jira, Notion, and Figma
What We Offer
- Innovation and Impact: Contribute to pioneering projects at the intersection of traditional finance and Web3
- Ownership: You will help create consumer financial products used by millions
- Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary
- Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence
- Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group
- Development Opportunities: Access training and mentorship programs this is a genuine growth role and we invest in our people
- Hybrid Flexibility: 3 days in our New York City office, with flexibility on the remaining days
- Inclusive Environment: We value and respect diverse perspectives
Questions about this role
What is the remote work policy for this role?
This role offers hybrid flexibility, requiring three days in the New York City office, with flexibility for the remaining days.
What is the seniority level for this position?
This is a junior-level position, suitable for candidates with 1-3 years of relevant experience.
How can I demonstrate my customer obsession in my application?
The application requires you to include a section in your resume describing a poor customer experience you've had and what could have improved it.
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