Role in brief
Binance is looking for a Senior Creator Ecosystem Manager to manage governance, moderation operations, and ecosystem risk in their blockchain ecosystem. Candidates with extensive experience in trust and safety, especially in crypto, should consider applying.
About the role
In this role, you will oversee governance and moderation operations, ensuring the platform maintains high standards for content and community guidelines. You will work closely with internal teams and external vendors to optimize workflows and enhance moderation tools.
You will also be responsible for monitoring ecosystem risks, leading incident responses, and developing protocols for crisis scenarios. Your ability to analyze data and produce reports will be crucial in tracking governance KPIs and providing insights to leadership.
The salary range for this role is between $90,000 and $150,000, providing a competitive compensation package.
Who this role suits
- A professional with 5-8+ years in trust and safety or content moderation.
- Someone who has a deep understanding of crypto and Web3, able to navigate risks in the space.
- A calm, decisive individual who thrives under pressure and is data-driven.
- An effective communicator, comfortable with policy writing and decision-making.
From the employer
Governance & Policy
- Design, maintain, and iterate on platform content policies and community guidelines.
- Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice.
- Drive policy enforcement frameworks — balancing automation with AI review.
Moderation Operations
- Oversee day-to-day moderation operations, including internal teams and outsourced vendors.
- Optimize moderation workflows and quality assurance processes.
- Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems.
Ecosystem Risk Management
- Monitor emerging threats and abuse patterns across the platform.
- Lead incident response for high-severity content violations and crisis scenarios.
- Develop escalation protocols and cross-team coordination mechanisms.
- Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements.
- Partner with Creator Ops to educate and communicate policy changes to the creator community.
- Represent Binance Square's governance philosophy to internal and external stakeholders.
Data & Reporting
- Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends.
- Produce regular transparency reports and insights for leadership.
- 5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform.
- Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors.
- Experience managing moderation teams and vendor relationships at scale.
- Strong policy-writing and decision-making skills under ambiguity.
- Data-driven; comfortable with dashboards, SQL, and operational metrics.
- Fluent English (verbal & written); calm, decisive under pressure.
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
Questions about this role
What is the remote policy?
This position is remote, but the work-from-home arrangement may vary depending on the business team's needs.
What level of experience is required?
Candidates should have 5-8+ years of relevant experience in trust and safety, content moderation, or platform governance.
How do I apply?
Interested candidates can apply through the Binance website.