Senior Creator Ecosystem Manager – Binance Square

About the role

This role focuses on maintaining a secure and trustworthy environment within Binance Square by developing and implementing content policies and community guidelines. The manager will define moderation standards specifically for crypto-related risks such as scams, market manipulation, and misinformation. A key part of the work involves creating frameworks for policy enforcement that balance automated and AI-driven review processes.

The position also involves overseeing daily moderation operations, including managing internal teams and external vendors. This includes optimizing workflows and quality assurance to ensure effective content review. The manager will collaborate with product and engineering teams to enhance AI moderation tools, classifiers, and reporting systems, aiming for continuous improvement in platform safety measures.

A critical aspect of the role is proactive ecosystem risk management. This involves monitoring for new threats and abuse patterns, leading responses to high-severity content violations, and developing escalation protocols. The manager will coordinate with legal, compliance, and policy teams to ensure governance aligns with global regulatory requirements and will communicate policy changes to the creator community.

The salary for this position ranges from $90,000 to $150,000 USD annually.

Skills that matter here

• trust & safety: This role requires expertise in building and maintaining secure online environments, specifically for a major internet or social platform.
• content moderation: The position involves overseeing daily moderation operations and optimizing related workflows and quality assurance processes.
• platform governance: A core responsibility is designing, maintaining, and iterating on platform content policies and community guidelines.
• crypto, blockchain, and Web3: The manager must understand crypto-native risks and identify malicious actors within the blockchain ecosystem.
• managing moderation teams and vendor relationships: This role involves overseeing both internal teams and outsourced vendors to ensure effective moderation at scale.
• policy-writing and decision-making: The candidate needs to develop clear content policies and make sound decisions in ambiguous situations.

Who this role suits

• A candidate with 5-8+ years of experience in trust and safety or content moderation for large online platforms.
• Someone who possesses a deep understanding of the crypto, blockchain, and Web3 space, including identifying specific risks.
• An individual who is data-driven, comfortable with analytics, and capable of defining and tracking key performance indicators.
• A person who can remain calm and decisive under pressure, especially during incident response for high-severity violations.

From the employer

Governance & Policy

• Design, maintain, and iterate on platform content policies and community guidelines.
• Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice.
• Drive policy enforcement frameworks — balancing automation with AI review.

Moderation Operations

• Oversee day-to-day moderation operations, including internal teams and outsourced vendors.
• Optimize moderation workflows and quality assurance processes.
• Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems.

Ecosystem Risk Management

• Monitor emerging threats and abuse patterns across the platform.
• Lead incident response for high-severity content violations and crisis scenarios.
• Develop escalation protocols and cross-team coordination mechanisms.
• Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements.
• Partner with Creator Ops to educate and communicate policy changes to the creator community.
• Represent Binance Square's governance philosophy to internal and external stakeholders.

Data & Reporting

• Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends.
• Produce regular transparency reports and insights for leadership.

• 5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform.
• Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors.
• Experience managing moderation teams and vendor relationships at scale.
• Strong policy-writing and decision-making skills under ambiguity.
• Data-driven; comfortable with dashboards, SQL, and operational metrics.
• Fluent English (verbal & written); calm, decisive under pressure.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).