Senior Creator Ecosystem Manager – Binance Square

About the role

This role focuses on maintaining a safe and secure environment for creators and users within Binance Square. The manager will be responsible for designing and updating content policies, establishing moderation standards for crypto-specific risks like scams and misinformation, and developing enforcement frameworks that balance automated and manual review processes. This work is critical for upholding platform integrity and user trust.

A key part of the position involves overseeing daily moderation operations, which includes managing both internal teams and external vendors. The Senior Manager will optimize workflows, ensure quality assurance, and collaborate with product and engineering teams to enhance AI moderation tools and reporting systems. Success in this area means efficient and effective content moderation at scale.

The role also entails proactive risk management, where the manager will monitor for new threats and abuse patterns, lead incident response for severe content violations, and develop escalation protocols. This requires close collaboration with legal, compliance, and policy teams to ensure governance aligns with global regulations, as well as educating the creator community on policy changes. The individual will also define and track key performance indicators related to governance and moderation.

The annual salary for this role ranges from $90,000 to $150,000 USD.

Skills that matter here

• trust & safety: This role requires extensive experience in maintaining platform integrity and user security within a digital environment.
• content moderation: The manager will oversee the daily operations and strategic improvements of content review processes.
• platform governance: This position involves designing and enforcing policies that dictate how content and users interact on the platform.
• crypto, blockchain, and Web3: A deep understanding of these technologies is necessary to identify and mitigate specific risks and bad actors unique to the cryptocurrency space.
• managing moderation teams and vendor relationships: The role includes leading and optimizing the performance of both internal and external teams responsible for content review.
• policy-writing and decision-making: The manager will be responsible for drafting clear guidelines and making critical judgments in ambiguous situations.

Who this role suits

• A person with 5-8+ years of experience in trust and safety or content moderation at a major internet or social platform.
• Someone who possesses a deep understanding of crypto, blockchain, and Web3, enabling them to identify and address crypto-native risks.
• An individual who is data-driven, comfortable with dashboards, SQL, and operational metrics to inform decisions.
• A calm and decisive professional who can operate effectively under pressure, especially during crisis scenarios.

From the employer

Governance & Policy

• Design, maintain, and iterate on platform content policies and community guidelines.
• Define moderation standards for crypto-specific content risk: scams, market manipulation, misinformation, harmful financial advice.
• Drive policy enforcement frameworks — balancing automation with AI review.

Moderation Operations

• Oversee day-to-day moderation operations, including internal teams and outsourced vendors.
• Optimize moderation workflows and quality assurance processes.
• Partner with Product and Engineering to improve AI moderation tools, AI classifiers, and reporting systems.

Ecosystem Risk Management

• Monitor emerging threats and abuse patterns across the platform.
• Lead incident response for high-severity content violations and crisis scenarios.
• Develop escalation protocols and cross-team coordination mechanisms.
• Work with Legal, Compliance, and Policy teams to align governance with global regulatory requirements.
• Partner with Creator Ops to educate and communicate policy changes to the creator community.
• Represent Binance Square's governance philosophy to internal and external stakeholders.

Data & Reporting

• Define and track governance KPIs: moderation accuracy, turnaround time, user appeals, ecosystem health trends.
• Produce regular transparency reports and insights for leadership.

• 5–8+ years in trust & safety, content moderation, or platform governance at a major internet/social platform.
• Deep understanding of crypto, blockchain, and Web3 — able to identify crypto-native risks and bad actors.
• Experience managing moderation teams and vendor relationships at scale.
• Strong policy-writing and decision-making skills under ambiguity.
• Data-driven; comfortable with dashboards, SQL, and operational metrics.
• Fluent English (verbal & written); calm, decisive under pressure.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).