Role in brief
The Tie is looking for a Senior Relationship Manager to support digital asset protocols on its Corporate Access platform. This role involves managing client relationships, organizing webinar series, and connecting protocols with institutional partners. Candidates with a strong background in crypto, financial services, and client-facing roles will find this position a good fit.
About the role
This role focuses on building and maintaining strong relationships with The Tie's corporate access clients, specifically digital asset protocols. The Senior Relationship Manager acts as the main point of contact, ensuring a high level of service by anticipating and addressing client needs. A key part of the job involves meticulous attention to detail in all client interactions and deliverables.
A significant responsibility is the management and execution of The Tie Innovator Webinar Series, which includes planning, coordination, and client engagement. The role also involves strategically connecting protocols with relevant institutional partners through introductions. Tracking client activity, feedback, and engagement is crucial for informing and refining the relationship strategy.
Success in this position means cultivating strong, lasting relationships with institutional clients and partners. The ideal candidate will have a deep understanding of the institutional crypto landscape, including DeFi, RWAs, and smart-contract protocols, and will be adept at providing a premium client experience in a fast-paced environment.
The annual salary for this position ranges from $120,000 to $140,000 USD.
Skills that matter here
- client-facing work experience with crypto protocols and/or institutional investors: This role requires direct interaction with clients, specifically crypto protocols and institutional investors, to manage relationships and provide support.
- relationship management or client-facing roles: The core function of this position is to manage client relationships, ensuring their needs are met and exceeded.
- knowledge of capital markets, digital assets, blockchain protocols, and institutional crypto landscape: A strong understanding of the digital asset space is necessary to effectively communicate with and support clients in this sector.
- understanding of crypto, including DeFi, RWAs, smart-contract protocols: The role requires specific knowledge of various crypto sub-sectors to engage credibly with clients and their projects.
- communication skills: Effective verbal and written communication are essential for managing client interactions, organizing events, and making introductions.
- attention to detail: Maintaining accuracy in client interactions, deliverables, and tracking client activity is a critical aspect of this role.
Who this role suits
- You have a background in client-facing roles within crypto, fintech, or financial services.
- You are highly organized and meticulous, ensuring precision in all client engagements.
- You thrive in environments where you can proactively anticipate and address client needs.
- You possess a deep understanding of the institutional digital asset landscape.
From the employer
- Serve as a primary point of contact for The Tie's corporate access clients, delivering exceptional relationship management and support.
- Provide a high-touch, white-glove client experience, ensuring client needs are anticipated and exceeded.
- Manage and execute The Tie Innovator Webinar Series, including planning, coordination, and client engagement.
- Connect protocols with relevant institutional partners through strategic introductions.
- Maintain strong attention to detail across all client interactions and deliverables.
- Track client activity, feedback, and engagement to inform relationship strategy.
- Cultivate strong relationships with institutional clients and partners.
- Full-time client-facing work experience with crypto protocols and/or institutional investors.
- Proven experience in relationship management or client-facing roles, preferably within crypto, fintech, or financial services.
- Strong knowledge of capital markets, digital assets, blockchain protocols, and institutional crypto landscape.
- Deep understanding of crypto, including DeFi, RWAs, smart-contract protocols.
- Excellent communication skills, both written and verbal.
- Highly organized with strong attention to detail.
- Self-starter comfortable in a fast-paced environment.
- Client-first mindset with a commitment to high-quality service.
- Competitive compensation (salary, bonus, and options).
- Health, dental, vision, and disability insurance.
- Flexible paid time off.
- A fast-paced and exciting work environment.
- Strong teamwork-driven culture.
Questions about this role
What is the remote work policy for this position?
This is a fully remote position, with no specified location restrictions.
What level of seniority is expected for this role?
This is a senior-level position, requiring significant experience in client-facing roles.
What skills are essential for this role?
Essential skills include client-facing experience with crypto protocols or institutional investors, relationship management, and strong knowledge of digital assets, blockchain protocols, and capital markets.