Senior Sales Engineer

About the role

This Senior Sales Engineer position at Alpaca involves being the primary technical and product expert for the company's platform. You will articulate the platform's capabilities to various audiences, including senior leaders and C-level executives, and ensure clients understand its value. A key part of the role is to understand regional market regulations and compliance, providing essential guidance to both clients and internal teams.

The role requires close collaboration with Sales and Customer Success teams, offering technical advisory and product expertise throughout the client journey. You will present product and technical use cases, build client trust, and translate intricate business and technical requirements into clear, actionable solutions. This includes creating sales support materials and documentation for new features.

Success in this position means owning the technical sales engagement from start to finish, including discovery calls, solution validation, RFPs, and questionnaires. You will lead demo strategies, crafting technical narratives that convert prospects into customers. Additionally, you will stay informed about internal product development and work with the product team to roll out new features to partners.

The annual salary for this role ranges from $112,000 to $188,000 USD.

Skills that matter here

• API: The role requires hands-on experience with APIs to understand and articulate the core product offerings to clients.
• SaaS: Experience with SaaS-first companies is necessary to navigate and support the sales of Alpaca's platform.
• WebSockets: Practical experience with WebSockets is required to demonstrate and explain the platform's real-time communication capabilities.
• Postman: Familiarity with Postman is needed for demonstrating API functionalities and assisting clients with integration.
• Grafana: Hands-on experience with Grafana will be used to showcase data visualization and monitoring aspects of the platform.
• JSON: A strong technical background in JSON is essential for working with data structures central to the platform's APIs.

Who this role suits

• A self-starter who can define new processes and take initiative in a dynamic startup environment.
• Someone with a client-facing background in technical roles, adept at managing multiple assignments independently.
• An individual with superior verbal and written English communication skills, capable of simplifying complex technical concepts.
• A candidate who is proficient in Korean, enabling effective communication with specific client segments.

From the employer

• Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
• Serve as a regional market-specific expert in regulations, compliance, and jurisdictional requirements.
• Comfortable working with senior leaders and C-level executives.
• Collaborate closely with the Sales and Customer Success teams, providing essential technical advisory and product expertise throughout the client lifecycle.
• Present compelling product and technical use cases to prospective clients, while building trust and confidence in Alpaca's technical capabilities.
• Translate complex business and technical requirements into clear, simple solutions.
• Create sales support materials and documentation for new features and products.
• Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and questionnaires that win deals.
• Lead demo strategy and execution, creating technical narratives that convert prospects into customers.
• Travel as needed to support sales activities and customer engagements.
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.

• Excited by the prospect of working in a startup environment, the ideal candidate is a self-starter who will take the lead in defining new processes where appropriate.
• 5+ years in a Sales Engineering, Solutions Engineering, Technical consulting, Technical Product Management or Partner Engineering client-facing role, with experience working at API or SaaS-first companies.
• Strong technical background, including hands-on experience working with APIs, WebSockets, Postman, Grafana and JSON.
• Superior verbal and written communication skills in English are essential for driving clarity on goals, setting expectations, and effectively collecting feedback from clients.
• You must be able to translate complex technical concepts into simple, understandable terms.
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and close attention to detail.
• Proficiency in speaking Korean.

• Competitive Salary & Stock Options.
• Health Benefits.
• New Hire Home-Office Setup: One-time USD $500.
• Monthly Stipend: USD $150 per month via a Brex Card.
• Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.