Role in brief
Alpaca, a fintech company providing brokerage infrastructure, is hiring a Senior Sales Engineer for the Japanese market. This role involves supporting existing enterprise clients, guiding new customers through API integrations, and collaborating with internal teams to enhance localized experiences. Candidates with a strong technical background in APIs and sales/solutions engineering, who are fluent in both Japanese and English, should apply.
About the role
This role focuses on technical sales engagement and support for Alpaca's enterprise clients in Japan. The Senior Sales Engineer will act as a bridge between technical and business discussions, providing expert guidance on API integrations and solutions. This involves working closely with sales and solutions teams during pre-sales, as well as supporting customers through the integration and onboarding phases. Success in this position means ensuring customers effectively adopt Alpaca's platform while maintaining high standards of technical and customer support.
A key part of the job is to serve as the primary technical and product subject matter expert for the Japanese market. This includes collaborating with product and engineering teams to improve localized experiences and working with local compliance and operations teams to understand regional product requirements. The role also requires creating sales support materials and documentation for new features, ensuring that technical information is clearly communicated to clients.
Alpaca operates in the fintech sector, providing brokerage infrastructure and APIs to financial institutions globally. The company emphasizes an award-winning, developer-friendly API and robust infrastructure. This role is crucial for maintaining and expanding Alpaca's presence in the Japanese market by ensuring enterprise partners receive comprehensive technical support and successful API integrations.
The annual salary for this position ranges from $112,000 to $188,000 USD.
Skills that matter here
- API knowledge: This role requires a deep understanding of APIs to guide enterprise customers through integration and provide technical support.
- Solutions engineering: The position involves designing and implementing technical solutions for clients, partnering with sales teams on pre-sales discussions.
- Sales engineering: This role is centered on technical sales engagement, providing expertise to both prospective and existing enterprise customers.
- REST APIs: A strong understanding of REST APIs is required for guiding customers through integration workflows and troubleshooting.
- SDKs: Knowledge of SDKs is necessary to support clients with software integration and implementation.
- JSON: Understanding JSON is important for working with data formats commonly used in API interactions.
Who this role suits
- A person who has experience supporting enterprise B2B customers in a technical capacity.
- Someone who can translate complex technical concepts into simple, understandable terms for diverse audiences.
- An individual who is a self-starter and thrives in the fast-paced environment of a startup.
- A professional fluent in both native/business-level Japanese and business-level English.
From the employer
- Provide technical support and relationship management for existing enterprise customers in Japan (e.g., SBI).
- Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations.
- Guide new enterprise customers through API integration, implementation, and onboarding.
- Collaborate with Product and Engineering teams to improve localized experiences.
- Serve as the product and technical subject matter expert.
- Work closely with local compliance and operations teams to understand local and regional product requirements.
- Own technical sales engagement end-to-end.
- Create sales support materials and documentation for new features and products.
- Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support.
- Stay updated on internal product development timelines.
- Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years).
- Strong understanding of REST APIs, SDKs, and software integration workflows.
- Native or business-level Japanese.
- Business-level English.
- Able to translate complex technical concepts into simple, understandable terms.
- Self-starter who thrives in a startup environment.
- Competitive Salary & Stock Options.
- Health Benefits start on day 1.
- One-time USD $500 to set up your home office.
- USD $150 per month via a Brex Card for work-related expenses.
- Opportunities for technical growth, conference attendance, and industry recognition.
- Flexible remote work arrangements with async-first practices.
Questions about this role
What is the remote work policy for this role?
This is a remote position with flexible remote work arrangements and async-first practices.
What level of seniority is expected for this position?
This is a senior-level role, typically requiring 5+ years of experience in technical, sales engineering, or solutions engineering roles.
How can I apply for this position?
The job posting does not specify an application method, but typically applications are submitted through the company's website or a designated platform.
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