Senior Solutions Architect, Public Sector

About the role

This Senior Solutions Architect position focuses on supporting public sector clients using Truv's API platform. The role involves overseeing the technical post-sales relationship, guiding clients through implementation and integration, and ensuring their continued success with the platform. A key aspect of the work is developing technical account plans that align Truv's solutions with the specific objectives and technical environments of government customers.

The architect will lead client onboarding and solution design, collaborating closely with both customer technical teams and internal engineering resources. This includes creating and delivering training programs, proactively identifying and resolving technical challenges, and monitoring usage to expand platform adoption. Success in this role means maintaining high customer satisfaction by ensuring optimal platform utilization and addressing technical needs effectively.

This position also acts as a liaison between customers and Truv's product and engineering teams, advocating for client needs and providing market feedback. The architect will contribute to internal knowledge by documenting best practices and will guide customers through platform updates and new feature releases. The role requires a blend of technical expertise, client management skills, and a proactive approach to problem-solving within an early-stage startup environment.

The salary for this position ranges from $92,000 to $161,000 annually, in addition to an equity package.

Skills that matter here

• APIs: This role requires a strong understanding of APIs to manage and optimize integrations for public sector clients.
• integrations: The architect will lead client integration projects and ensure seamless connectivity with Truv's platform.
• data workflows: Understanding data workflows is essential for designing and implementing solutions that streamline financial data access for customers.
• enterprise software architecture: Knowledge of enterprise software architecture is necessary to align Truv's solutions with complex government technical environments.

Who this role suits

• A person with a proven track record in B2B SaaS technical customer success or solutions architecture.
• Someone who thrives in an early-stage startup environment and has demonstrated stability in previous roles.
• An individual with strong analytical skills capable of identifying and resolving complex technical challenges.
• A clear communicator who can explain intricate technical concepts to diverse audiences, including non-technical stakeholders.

From the employer

What You’ll Do:

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are:

• 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS.
• Proven track record at early-stage startups (50-200 employees).
• Minimum 5 year tenure in previous positions, demonstrating stability and impact.
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
• Enterprise account management or customer management experience essential.
• Strong analytical and problem-solving capabilities.
• Outstanding communication skills with ability to explain technical concepts to various audiences.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Ability to travel up to 30%.

Benefits:

• Competitive salary and equity package.
• Fully Remote.
• Health, dental, and vision benefits.
• 401(k).
• Flexible time off.
• Work with cutting-edge technology and innovative customers.
• Learn from experienced leadership team from top tech companies.
• High-impact role with clear growth trajectory.
• Opportunity to shape the future of financial data access.