Senior Solutions Architect, Public Sector

About the role

This role focuses on technical post-sales support for government clients, acting as the main technical contact. The Senior Solutions Architect will manage client onboarding, design solutions, and oversee implementation and integration projects. This involves working closely with customer technical teams and internal engineering resources to align Truv's API platform with client objectives and technical environments.

A key part of the position is proactive problem-solving and ensuring optimal platform use. The architect will conduct reviews, monitor technical metrics, and identify opportunities for expanded adoption. They will also develop and deliver training programs for customer teams, ensuring clients can effectively utilize Truv's platform and stay informed about updates and new features.

Success in this role means fostering strong technical relationships with government accounts, driving product adoption, and contributing to customer satisfaction. The architect will advocate for customer needs internally, providing market feedback to Product and Engineering teams. This requires a blend of technical expertise, communication skills, and a customer-first approach to optimize solutions and resolve challenges.

The salary for this position ranges from $92,000 to $161,000 annually.

Skills that matter here

• APIs: This role requires understanding APIs to manage technical implementations and integrations for clients using Truv's API platform.
• integrations: The architect will lead client integration projects, ensuring Truv's solutions seamlessly connect with customer systems.
• data workflows: Understanding data workflows is essential for optimizing how clients use Truv's platform to streamline financial data processes.
• enterprise software architecture: Knowledge of enterprise software architecture will help in designing and implementing robust solutions for government accounts.

Who this role suits

• You have a background in technical customer success or solutions architecture within B2B SaaS.
• You thrive in an early-stage startup environment and have demonstrated stability in previous roles.
• You excel at explaining complex technical concepts to diverse audiences.
• You are comfortable with up to 30% travel to support client needs.

From the employer

What You’ll Do:

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are:

• 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS.
• Proven track record at early-stage startups (50-200 employees).
• Minimum 5 year tenure in previous positions, demonstrating stability and impact.
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
• Enterprise account management or customer management experience essential.
• Strong analytical and problem-solving capabilities.
• Outstanding communication skills with ability to explain technical concepts to various audiences.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Ability to travel up to 30%.

Benefits:

• Competitive salary and equity package.
• Fully Remote.
• Health, dental, and vision benefits.
• 401(k).
• Flexible time off.
• Work with cutting-edge technology and innovative customers.
• Learn from experienced leadership team from top tech companies.
• High-impact role with clear growth trajectory.
• Opportunity to shape the future of financial data access.