Senior Solutions Architect, Public Sector

About the role

This role focuses on the technical post-sales relationship for government accounts. The Senior Solutions Architect will be the main technical contact, responsible for implementation, integration, and optimization of Truv's financial data API platform. This involves developing technical account plans, leading client onboarding, and collaborating with both customer technical teams and internal engineering resources to ensure successful deployment and usage.

A key part of the work involves proactively identifying and resolving technical challenges, conducting regular reviews, and monitoring customer metrics to expand platform adoption. The architect will also create and deliver training programs for customer teams, document best practices, and guide clients through platform updates. This requires a blend of technical expertise and strong communication skills to translate complex concepts for various audiences.

Success in this position means aligning Truv's solutions with customer business objectives and technical environments, ensuring optimal platform utilization, and advocating for customer needs internally. The role involves partnering closely with product and engineering teams to provide market feedback, contributing to the evolution of the platform while maintaining high customer satisfaction within the public sector.

The salary for this role is listed between $92,000 and $161,000 USD.

Skills that matter here

• APIs: This role requires understanding APIs to integrate Truv's financial data platform with government clients' systems.
• integrations: The architect will lead integration projects, ensuring Truv's solutions work seamlessly within customer technical environments.
• data workflows: Understanding data workflows is essential for optimizing how financial data moves through client systems using Truv's platform.
• enterprise software architecture: Knowledge of enterprise software architecture helps in designing and implementing solutions for large government accounts.
• technical customer success: This role is centered on post-sales technical relationships, ensuring customers successfully adopt and utilize the product.
• B2B SaaS: Experience in B2B SaaS environments is necessary for understanding the dynamics of enterprise client relationships and product delivery.

Who this role suits

• Someone with a proven track record in early-stage B2B SaaS startups, demonstrating stability and impact in previous roles.
• A technically proficient individual who can manage enterprise accounts and translate complex technical concepts for diverse audiences.
• A proactive problem-solver who can identify and resolve technical challenges before they affect customer satisfaction.
• An individual comfortable with up to 30% travel, engaging directly with government clients.

From the employer

What You’ll Do:

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are:

• 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS.
• Proven track record at early-stage startups (50-200 employees).
• Minimum 5 year tenure in previous positions, demonstrating stability and impact.
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
• Enterprise account management or customer management experience essential.
• Strong analytical and problem-solving capabilities.
• Outstanding communication skills with ability to explain technical concepts to various audiences.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Ability to travel up to 30%.

Benefits:

• Competitive salary and equity package.
• Fully Remote.
• Health, dental, and vision benefits.
• 401(k).
• Flexible time off.
• Work with cutting-edge technology and innovative customers.
• Learn from experienced leadership team from top tech companies.
• High-impact role with clear growth trajectory.
• Opportunity to shape the future of financial data access.